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Csr - Customer Service Representative
3 months ago
Growing Internet Company seeking a Customer Service Representative with experience with Manufacturing Equipment to join our team.
Should be Technical Enough to learn product sales, instructions and troubleshooting guides to assist customers.
**Responsibilities**:
- Provide accurate information regarding products and services
- Process orders, returns, and exchanges efficiently
- Conduct outbound calls to follow up on customer concerns or inquiries
- Perform data entry tasks accurately and promptly
- Utilize upselling techniques to promote additional products or services
- Collaborate with the sales team to meet customer needs effectively
**Qualifications**:
- Requires a Basic Understanding of Technical, Electronic or Equipment
- Fluent in Spanish and English; multilingual abilities are a plus
- Proven customer service experience
- Strong communication skills, both verbal and written
- Strong computer skills with Microsoft and Outlook.
- Proficient in data entry and navigating computer systems
- Ability to effectively communicate with customers from diverse backgrounds
- Experience in outbound calling or sales is advantageous
Pay: $18.00 - $19.74 per hour
Experience level:
- 4 years
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
**Education**:
- Associate (required)
Ability to Commute:
- Ronkonkoma, NY 11779 (required)
Work Location: In person
