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Customer Care Coordinator
4 months ago
By becoming part of Numotion, you will join the top provider of Complex Rehabilitation Technology in the country. At Numotion, we assist numerous individuals by offering custom-configured, medically essential mobility solutions. From manual and powered wheelchairs to specialized medical supplies catering to diverse medical and functional requirements, we enhance the quality of life for people with disabilities, enabling them to actively engage in daily activities.
As the leading industry expert in Complex Rehabilitation Technology, we attribute our success to a diverse workforce encompassing a variety of perspectives, backgrounds, and experiences. Our commitment lies in fostering an inclusive work environment characterized by transparent communication, attentive listening, and ongoing strategic initiatives.
JOB TITLE: Customer Care Coordinator
The Customer Care Coordinator plays a crucial role in delivering exceptional and professional customer service to drive efficiency and enhance customer satisfaction.
This position is responsible for ensuring accurate and prompt processing of all orders to meet customer requirements efficiently.
KEY RESPONSIBILITIES:
- Respond to incoming calls, manage incoming faxes, and address inquiries appropriately.
- Efficiently handle new order intake processes.
- Schedule evaluations and equipment adjustments with referrals and clients.
- Upload order files for ATPs, request and review necessary order documents, and ensure timely equipment tracking.
- Coordinate equipment delivery with clients post-approval and communicate coverage and financial responsibilities.
- Conduct equipment research on vendor websites and manage payments.
- Reconcile deliveries and facilitate billing processes.
- Maintain contact with doctors, therapists, and relevant stakeholders.
- Perform various assigned duties and responsibilities.
The above duties serve as examples of the tasks involved, and additional responsibilities may be assigned as deemed suitable for the role.
LEADERSHIP PRINCIPLES BEHAVIORS:
- Urgency
- Decisiveness
- Results orientation
- Personable
SKILLS AND EXPERIENCE:
- High School diploma/GED required, with an Associate's degree preferred.
- Minimum three years of relevant experience in a fast-paced office environment.
- Positive, customer-centric approach.
- Proficiency in Microsoft Office Suite.
- Ability to manage multiple priorities in a fast-paced setting.
- Strong decision-making abilities, efficient problem-solving skills, and familiarity with productivity tools.
- Excellent written and verbal communication skills, organizational abilities, and prioritization skills.
PHYSICAL REQUIREMENTS:
This job may require prolonged periods of desk work and computer usage, with flexibility for overtime if necessary.
Numotion offers competitive compensation packages, encompassing medical, dental, and vision insurance, disability coverage, 401k options, and life insurance. We are dedicated to maintaining an inclusive work environment that celebrates diversity and rejects discrimination based on ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital status, or veteran status. Numotion upholds a drug-free workplace, and candidates must successfully clear a drug test before commencing employment.
