Population Health Manager

How will this role have an impact?

The Population Health Manager helps clients improve health care quality and achieve ACO Shared Savings. The Population Health Manager achieves these aims by carefully tracking performance metrics, serving as a project manager, and training clients to effectively implement Signify Health Foundational Programs such as team-based care, annual wellness visits and hierarchical category coding. The Population Health Manager facilitates monthly calls with primary care practices, builds strong client relationships and identifies opportunities where additional subject matter expertise should be deployed.

Essential Duties and Responsibilities: To perform this job successfully, the Population Health Manager must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Tightly manage key performance indicators for assigned primary care practices.
• Deliver and coach clients on Foundational Programs including patient messaging, same day visit processing, standing orders, pre visit planning, team based documentation, coding and documentation fundamentals, quality outreach campaigns, annual wellness visit workflows and use of face sheets.
• Host and conduct monthly Roadmap calls with clients to support the implementation of population health priorities as determined in Steering Committee.
• Provide project management and oversight to guide client's ACO work.
• Serves as first escalation point for client questions and concerns.
• Effectively communicates business and technology issues as well as solutions.
• Build and maintain strong organizational relationships at Signify as well as within client organizations.
• Integrate population health software (Signify Coach) into client interactions and assist clients to optimize their Coach utilization to meet ACO goals.
• Gather data and track relevant performance metrics. Use this data to drive client discussions around improvement opportunities and progress towards goals and objectives. Escalate concerns to manager and regional team in a timely manner.
• Document client progress and barriers and connect clients with SMEs as needed
• Access and promote resources provided by subject matter experts on quality reporting, promoting interoperability, ACO compliance, value-based payment policy and other related programs.
• Attend weekly regional huddles as well as client facing events like Quality Improvement Workshops and Symposium
• Identify and promote Signify training content related to a specific clients' needs.
• Holds client accountable to goals set in Steering Committee related to health care quality and ACO shared savings.
• Stay current on evolving ACO program requirements from CMS as well as Signify Health.

Competencies: To perform the job successfully, an individual should demonstrate the following.

• Demonstrates a commitment to Signify Health Core Values.
• Demonstrates ability to cultivate rapport with clients.
• Demonstrates ability to work closely with a team to support client needs.
• Demonstrates self-motivation and initiative in learning new programs, policies and skills.
• Demonstrates critical thinking skills necessary to develop a comprehensive practice improvement plan.
• Demonstrates ability to work in a high-case load, fast-paced environment with rapidly changing priorities, flexibility, and a positive attitude.
• Demonstrates strong oral and written communication skills.
• Demonstrates ability to cultivate strong professional client-service rapport.
• Demonstrates detail-oriented approach to work; focuses on operational progress, program effectiveness and results.
• Demonstrates passion for health care quality improvement and change management.

Continuous Learning - Assesses own strengths and weaknesses. Pursues training and development opportunities. Seeks feedback to improve performance. Shares expertise with others. Strives to continuously build knowledge and skills.

Customer Service - Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.

Planning & Organization - Integrates changes smoothly. Plans for additional resources. Prioritizes and plans work activities. Sets goals and objectives. Uses time efficiently. Works in an organized manner.

Problem Solving - Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations.

Teamwork - Balances team and individual responsibilities. Contributes to building a positive team spirit. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Puts success of team above own interests.

Use of Technology - Adapts to new technologies. Demonstrates required skills. Keeps technical skills up to date. Troubleshoots technological problems. Uses technology to increase productivity.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

• Bachelor's degree from an accredited university or college is required.
• Minimum two years' experience in provider clinic, health system, account management, client services or consulting.
• Previous experience in project management preferred.
• Previous experience working with Accountable Care Organizations preferred

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

The base salary hiring range for this position is $80,000 to $87,000. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan. We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals' clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we're able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify's intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we're driving outcomes and making healthcare work better, please visit us at

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.