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IT Operations Analyst/Vendor Management
6 days ago
IT Operations Analyst/Vendor Management
About the Company: At our organization, we value diversity and inclusivity as the driving forces behind our innovation and growth. Join us in a welcoming environment where you can thrive and be appreciated for who you are.
Essential Function:
- Managing and optimizing day-to-day IT operations within the organization
- Collaborating with Managed Service Providers (MSPs) to ensure efficient delivery of IT services
- Maintaining high performance and availability of critical systems and applications
Requirements:
- Bachelor's degree in Information Technology, Finance, Business, or related field
- 5-10 years of experience in IT operations with a focus on financial management, contract management, and software license management
- Certifications in financial management, ITIL, or vendor management are advantageous
Primary Duties:
- IT Operations Management (25%): Overseeing day-to-day IT operations and aligning them with business objectives
- Vendor Management (20%): Managing relationships with third-party vendors, ensuring adherence to service level agreements
- Financial Management (15%): Developing and managing the IT operations budget
- Contract Management (15%): Overseeing contracts with third-party vendors
- Incident and Problem Management (5%): Responding to IT incidents and analyzing recurring issues
- Capacity Planning and Optimization (5%): Monitoring system performance and identifying optimization opportunities
- Change Management (5%): Implementing changes to the IT environment
- Security and Compliance (5%): Enforcing security policies and ensuring compliance with regulations
- Software License Management (5%): Maintaining an accurate inventory of software licenses
Competencies and Attributes:
- Excellent interpersonal, leadership, analytical, technical, and communication skills
- Strong planning, organizational, and negotiation skills
- Ability to estimate the financial impact of technology alternatives
- Applying technical solutions to enable future-state business capabilities
Working Conditions and Physical Requirements:
The work environment involves typical office settings with no special physical demands.
Benefits:
- Competitive salary and benefits package including medical, dental, vision, life insurance
- Paid vacation, sick days, holidays, tuition reimbursement, and 401(k) with company match
- In-house salon and food options at corporate campus
- Merchandise discount at onsite store
Qualified applicants will be considered for employment without regard to race, color, religion, national origin, sex, or disability.
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