IT Operations Analyst/Vendor Management

6 days ago


Denton, Texas, United States Sally Beauty Full time
Job Title:

IT Operations Analyst/Vendor Management

About the Company: At our organization, we value diversity and inclusivity as the driving forces behind our innovation and growth. Join us in a welcoming environment where you can thrive and be appreciated for who you are.

Essential Function:

  • Managing and optimizing day-to-day IT operations within the organization
  • Collaborating with Managed Service Providers (MSPs) to ensure efficient delivery of IT services
  • Maintaining high performance and availability of critical systems and applications

Requirements:

  • Bachelor's degree in Information Technology, Finance, Business, or related field
  • 5-10 years of experience in IT operations with a focus on financial management, contract management, and software license management
  • Certifications in financial management, ITIL, or vendor management are advantageous

Primary Duties:

  • IT Operations Management (25%): Overseeing day-to-day IT operations and aligning them with business objectives
  • Vendor Management (20%): Managing relationships with third-party vendors, ensuring adherence to service level agreements
  • Financial Management (15%): Developing and managing the IT operations budget
  • Contract Management (15%): Overseeing contracts with third-party vendors
  • Incident and Problem Management (5%): Responding to IT incidents and analyzing recurring issues
  • Capacity Planning and Optimization (5%): Monitoring system performance and identifying optimization opportunities
  • Change Management (5%): Implementing changes to the IT environment
  • Security and Compliance (5%): Enforcing security policies and ensuring compliance with regulations
  • Software License Management (5%): Maintaining an accurate inventory of software licenses

Competencies and Attributes:

  • Excellent interpersonal, leadership, analytical, technical, and communication skills
  • Strong planning, organizational, and negotiation skills
  • Ability to estimate the financial impact of technology alternatives
  • Applying technical solutions to enable future-state business capabilities

Working Conditions and Physical Requirements:

The work environment involves typical office settings with no special physical demands.

Benefits:

  • Competitive salary and benefits package including medical, dental, vision, life insurance
  • Paid vacation, sick days, holidays, tuition reimbursement, and 401(k) with company match
  • In-house salon and food options at corporate campus
  • Merchandise discount at onsite store

Qualified applicants will be considered for employment without regard to race, color, religion, national origin, sex, or disability.



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