Clinic Receptionist

1 week ago


Madison, Wisconsin, United States Psychiatric Services, S.C. Full time

Please note the required hours for this position are:

11am-7pm Monday and Wednesday, 10am-6pm Tuesday and Thursday, and 9am-5pm Friday

Receptionist Duties and Responsibilities include the following:

  • Greets patients and visitors in a courteous and professional manner as they enter the office
  • Answers incoming telephone calls in a courteous manner on a multiline telephone system, routes calls or takes accurate messages in accordance with approved procedures
  • Works efficiently using our Electronic Medical Records System daily
  • Schedules and cancels patient appointments and notifies clinicians when necessary
  • Completes work that is routed through the inbox throughout the course of the day
  • Collects copayments and past due balances and assists patients with basic billing inquiries
  • Interacts with patients and their families in a compassionate manner
  • Operates standard office equipment including computer, printer, fax machine, copy machine, and postage meter
  • Sends and distributes faxes to the appropriate location
  • Follows all designated opening and closing procedures for the reception area, waiting rooms, coffee room and break area
  • Assists in the training of new support staff members
  • Notifies the Operations Manager of necessary equipment repairs, general maintenance needs and requests to order additional supplies
  • Works effectively on a daily basis with all professional staff, support staff and management
  • Contacts new patients regarding outstanding registration forms
  • Will work closely with Billing Dept performing data entry and researching information
  • Performs all record room duties as outlined in the records room coordinator description
  • Assists with distribution or proper storage of office supply deliveries
  • Other duties as assigned

Education/Experience:
High school diploma or general education degree (GED) and one year related experience and/or training, preferably in a clinic environment

Overall Responsibility:
Responsible for acting as the initial point of contact in person and over the phone for all clinic patients. Manage clinician schedules by creating, cancelling and moving appointments. Respond to inquiries, coordinate and maintain documentation and complete administrative tasks.

Physical Requirements:
Combination of sitting, walking and standing; ability to lift and move up to 20 pounds; ability to climb stairs; frequent use of hands for typing and writing; speaking and hearing

Terms of Employment:
This is a fulltime non-exempt position, Monday through Friday

Pay:
$ $23.00 per hour

Expected hours: 40 per week

Benefits:

  • 401(k)
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Flexible spending account
  • Free parking
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance

Healthcare setting:

  • Private practice

Medical specialties:

  • Psychiatry

Schedule:

  • 8 hour shift
  • Afternoon shift
  • Evening shift
  • Monday to Friday

Experience:

  • Customer service: 1 year (preferred)

Ability to Commute:

  • Madison, WI required)

Ability to Relocate:

  • Madison, WI 53705: Relocate before starting work (required)

Work Location:
In person

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