Specialist I
2 weeks ago
- Are you eager to advance your career in a vibrant and fast-paced setting with abundant opportunities for growth?
- Do you desire continuous learning through ongoing training, development, and mentorship?
- Are you searching for an environment where you can be your authentic self, in a culture that esteems equality, inclusion, and belonging, fostering a safe space for diverse perspectives and insights?
If this resonates with you, then this role might be the perfect fit. Keep reading to explore this opportunity further.
As a Client Onboarding Specialist, your main responsibility will be to establish the initial interaction between small business clients and ADP's leading-edge payroll and HR solutions post-sale.
By forming strong relationships with clients and seamlessly introducing ADP's technologies, you will ensure that your clients are well-equipped for long-term success with ADP.
Moreover, you will have a direct impact on your clients' employees' daily lives once ADP's services are implemented - from paychecks to health benefits and beyond.
Most of your day will be spent fielding calls from the queue and following up on pending items to ensure your clients' requirements are addressed promptly, and they feel confident using our products and services.
Each day will bring new clients from diverse geographical locations and industries, each with unique needs, keeping your role dynamic and engaging. Our top-tier training will prepare you for success in this varied environment.
To excel in this position, you should thrive in a metrics-driven call center atmosphere with a well-structured routine. Your ability to build rapport with clients, foster trust, and display professionalism in your interactions, both over the phone and in writing, will be critical. Your clear and concise communication style should make it easy for clients to comprehend and act on the information provided.
Pace should be a motivator for you, and besides work, we ensure a fun atmosphere. By joining us, you'll not only find a career but also lasting friendships in a company that values inclusivity.
About ADP:
ADP is a renowned global leader in human resources technology, offering cutting-edge payroll, tax, human resources, and benefits solutions, boosted by the latest AI and machine learning innovations.
At ADP, we acknowledge the pivotal role our employees play in fostering an inclusive, welcoming culture that encourages innovation, values diversity, and promotes a sense of belonging.
Our commitment to diversity, equity, and inclusion has earned us accolades as a top global employer, with recognition for our diverse and inclusive workplace culture. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million job opportunities for Black Americans in the next decade.
Discover more about our DEI initiatives at ADP by visiting our YouTube channel.
Your Role:
Responsibilities:
- Onboard Clients: Deliver exceptional onboarding experiences for each product or service implementation, helping clients gain the skills and confidence to use our products effortlessly.
- Implement ADP Technologies: Analyze current systems, interface requirements, and business processes to recommend and implement ADP solutions incorporating new tools and methodologies.
- Partner Internally: Collaborate with ADP associates in sales and customer service, sharing crucial information with the client project team on priorities, timeliness, and issue resolution.
- Multi-Task & Communicate: Juggle multiple time-sensitive projects simultaneously, ensuring essential information is effectively conveyed to clients and internal teams.
- Adhere to a structured daily schedule and efficiently manage a high volume of inbound calls with potential spikes during peak periods.
Requirements to Succeed:
- Prior experience is not mandatory; we provide comprehensive training for your success.
- Be willing to work overtime during peak seasons.
Perks of Working Here:
- Engage with nine Business Resource Groups worldwide to connect with networks and allies who share common interests.
- Prioritize your well-being with top-notch benefits commencing from Day 1, recognizing that healthy employees are happy employees.
- Focus on your mental health and overall wellness, promoting a work environment where exceptional service to clients stems from self-care and support among colleagues.
- Join a company dedicated to giving back, making a sustainable positive impact on the communities we serve through paid time off for volunteering.
If you're ready to embark on an exciting career journey, consider applying to join our team at ADP.
EEO at ADP:
ADP strongly upholds equality and equity, seeing inequality as detrimental to our associates, clients, and communities. We are committed to effecting lasting change through our practices, striving for unity in promoting equality and equity.
At ADP, we ensure equal employment opportunities irrespective of any protected characteristic, ensuring a workplace where associates progress based on merit, qualifications, experience, ability, and performance.
Ethics at ADP:
ADP boasts a rich history of conducting business with utmost ethical standards and full compliance with all applicable regulations. We expect our employees to embody our values with the highest ethical integrity, fostering an environment of honesty and respect in the workplace.
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