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Infrastructure Engineer
2 weeks ago
Enterprise Technology Specialist / Infrastructure Engineer
- Join a team of experts dedicated to working with customers, product managers, engineers, and architects to define requirements, objectives, and key results for a modern data platform
- Show resilience in ambiguous environments and thrive in a fast-paced, ever-changing setting
- Utilize your technical skills as an Infrastructure Engineer to contribute to safe human spaceflight, driven by a passion for the mission
Job Responsibilities:
- Provide tier 1 & 2 support to organization customers
- Offer debugging and incident management assistance during system outages
- Participate in technical reviews, root cause investigations, and on-call rotations
- Develop runbooks and self-help guides to enhance Tier 0 support efficiency
- Collaborate with support teams to ensure seamless handling of issues
- Identify opportunities for process improvement and automation
- Document design, build, and operating procedures
Qualifications:
- Proficiency in Microsoft Office suite and tools like Confluence & Jira
- Detail-oriented with a strong sense of ownership and dedication to quality work
- Ability to solve problems efficiently even with incomplete requirements
- Work independently in a high-paced environment and build trust and positive relationships
- Certifications in AWS, Tableau, or Databricks
- Experience with PowerShell, JavaScript scripting, and RESTful API
Benefits:
- Medical, Vision, and Dental Insurance
- 401k Retirement Plan
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