Customer Service Representative

1 week ago

Medford, Oregon, United States Freeman Holdings Group Full time

Our motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen," is evident in every interaction with our customers, co-workers, and teammates. We strive to find the best and brightest talent for each position within our organization, enabling the unique qualities of everyone to shine and complement the entire team.

  • Is the customer #1 with you?
  • Do you have an outstanding smile?
  • Are you a positive, upbeat person?
  • Do you provide personalized service that creates customer loyalty?
  • Can you sense what another person wants and needs before they ask?
  • Do you always live up to your commitments?
  • Do you like a fast-paced work environment?
  • Are you excited to provide a level of customer service unrivaled by the competition?
Objectives

The Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with customers, pilots, and team members within the customer service department.

Requirements

Responsibilities and Duties
  • Greet customers in a friendly, professional manner
  • Provide concierge services to pilots and customers, including making reservations as required
  • Invoicing for services rendered to customers and pilots
  • Record customer preferences in Million Air CSI system
  • Proactive preparation for all incoming aircraft
  • Provides timely feedback to the company regarding service failures or customer concerns
  • Partner with line service team to meet and exceed customer's service expectations
  • Keep hospitality bar stocked with snacks and beverages
  • Maintain neat work area at all times including front desk, lobby, and all FBO amenities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies
  • Customer focus- naturally outgoing/extroverted
  • Communicate with customers and employees in person, on phone, and through radio communications
  • Strong computer skills including Microsoft Office products and point-of-sale programs
  • Basic mathematical knowledge
  • Must be able to operate a motor vehicle and be insurable by Company insurance policy (Requires clean driving record)
  • Preferred be bi-lingual
Reporting Relationship

This position reports to the Customer Service Manager

Work Environment

This position operates in a professional environment, which may include exposure to all types of weather conditions and direct contact with both moving and non-moving aircraft.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, including but not limited to:
  • Must be able to lift 25 pounds
  • Stand to greet customers during verbal exchanges, walk throughout the facility to interact with customers
  • Possible exposure to hazardous noise levels, chemicals, fumes, and machinery
Position Type and Expected Hours of Work

This is a non-exempt position. This position includes shift work which requires working evenings and weekends and on scheduled company holidays.

Travel

No travel is expected for this position.

Education, Experience, and Eligibility Qualifications
  • Customer service experience, preferably in the service industry
  • Must be 18 or older w/High School Diploma or equivalent
  • Entry level position
  • Ability to work evenings, weekends, and holidays
  • Acceptable driving record
  • Ability to pass a background check
  • Zero tolerance drug-free employer includes pre-employment and random screening
Benefits

Our comprehensive package includes a matching 401k program, Paid Time Off (PTO), and Medical, Dental, and Vision coverage. We value your hard work and offer performance-based bonuses.

AAP/EEO Statement

Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time, with or without notice.

  • Customer Service Representative

    1 week ago

    Medford, Oregon, United States First American Financial Company Full time

    Who We Are. Join a team that puts its People First First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First Amer Customer Service Representative, Customer Service, Representative, Diversity, Retail, Banking

  • Customer Relations Representative

    1 week ago

    Medford, Oregon, United States Brad Linnell - State Farm Agent Full time

    Benefits:Bonus401(k) matchingCompetitive salaryJob Title: Office RepresentativeAbout the Job: Join our team as an Office Representative at State Farm. In this role, you'll play a crucial part in delivering top-notch customer service and support to our insurance agency's clients. Your main goal is to ensure client satisfaction by efficiently handling...

  • Deli Customer Service

    1 week ago

    Medford, Oregon, United States Wegmans Full time

    Job Description at WegmansJoin our team at Wegmans where we are dedicated to assisting customers in living healthier and improved lives through quality food products. As a Deli food service worker, you will collaborate with other team members to guarantee our customers have access to the freshest deli meats and cheeses while also offering convenient meal and...

  • Retail Sales Representative

    1 week ago

    Medford, Oregon, United States Eli and Co Full time

    For our Retail Sales Representatives, quality is not just a passion; it's a way of life Putting the same care and attention into the little tasks as they do with big ones, our team knows how important their hard work is to the success and growth of our business. Working as part of a diverse and dedicated team, you will love the buzz and energy of a...

  • Service Coordinator

    1 week ago

    Medford, Oregon, United States Pacifi Corp Full time

    Join Our Team PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion. General Purpose A Service Coordinator is an employee who represents the company while working in an office setting in a service center. This...

  • Para Transit Driver

    3 weeks ago

    Medford, Oregon, United States Suffolk Transportation Service Full time

    Seeking a full time opportunity with benefits and a company that cares. Apply to be a Para Transit Driver This is a position with Suffolk Bus Corp., which takes great pride in providing safe passenger transportation. Assisting passengers on and off vehicles, loading, unloading and securing wheelchairs.RESPONSIBILITIES:Conduct pre and post-trip inspections to...

  • Para Transit Driver

    1 month ago

    Medford, Oregon, United States Suffolk Transportation Service Full time

    Seeking a full time opportunity with benefits and a company that cares. Apply to be a Para Transit Driver This is a position with Suffolk Bus Corp., which takes great pride in providing safe passenger transportation. Assisting passengers on and off vehicles, loading, unloading and securing wheelchairs.RESPONSIBILITIES:Conduct pre and post-trip inspections to...

  • Supervisor Imaging Services

    1 week ago

    Medford, Oregon, United States Asante Full time

    Additional Position Details: FTE: | Full Time | 1st Shift - DaysPosition Summary The Imaging Supervisor is responsible for supervising and evaluating the professional and support staff of the assigned imaging areas; assisting in the budget preparation and financial management of the MRI department; coordinating scheduling of patients and staff; providing...

  • Supply Chain Technician, Medford

    1 week ago

    Medford, Oregon, United States Providence Health & Service Full time

    Job DescriptionProvidence caregivers are not simply valued - they're invaluable. Join our team and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.Resource Engineering & Hospitality...

  • Supervisor - Imaging Services (CT Scanning)

    1 week ago

    Medford, Oregon, United States Asante Full time

    Additional Position Details:FTE: |Full Time|1st Shift - DaysPosition Summary The Imaging Supervisor is responsible for supervising and evaluating the professional and support staff of the assigned imaging areas; assisting in the budget preparation and financial management of the CT department; coordinating scheduling of patients and staff; providing patient...

  • Technical Service Manager

    1 week ago

    Medford, Oregon, United States Pacific Office Automation Full time

    Pacific Office Automation is one of the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to twenty-eight branches located in nine western states. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top...

  • Food Service Worker

    3 weeks ago

    Medford, Oregon, United States tapwage Full time

    Location Name: MEDFORD SCHOOL DISTRICT 549C Location ID:Location: MEDFORD SCHOOL DISTRICT 549C Working with Sodexo is more than a job; it's a chance to be part of something greater. You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own...

  • Food Service Worker

    1 month ago

    Medford, Oregon, United States tapwage Full time

    Location Name: MEDFORD SCHOOL DISTRICT 549C Location ID:Location: MEDFORD SCHOOL DISTRICT 549C Working with Sodexo is more than a job; it's a chance to be part of something greater. You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own...

  • Food Services Director

    1 week ago

    Medford, Oregon, United States Medford Rehabilitation & Nursing Center Full time

    New Rate ($60,000/k) Annual SalaryWe offer the following: Premium Compensation Great Benefits Package Fun, Family-Like Team, and Atmosphere Work in a Beautifully Remodeled Office Professional Growth & Stability Innovative Training ProgramsCovid 19 Vaccine:RequiredBenefits: 401(k) Dental Insurance Health insurance Paid time offPosition Purpose: Develops,...

  • Roadside Service Technician, Tow

    1 week ago

    Medford, Oregon, United States AAA OregonIdaho Full time

    Do you have a passion for automotive and helping others? Join us to become a roadside heroLocation: Greater Rogue Valley area including Ashland, Medford and surrounding communities.Hours: Various shifts available with set schedules and consecutive days off.Pay: Starting at $24.00, plus up to an additional $3.75 per hour for shift and bilingual differentials...

  • Supervisor, Food Service

    1 week ago

    Medford, Oregon, United States Melrose-Wakefield Hospital Full time

    Were saving lives, building careers, and reimagining healthcare. We cant wait to grow alongside you. Job Profile Summary ?This role focuses on activities related to the support services functions, such as dietary and food services, environmental services, general facilities, repair and maintenance, parking, sterilization and transportation to ensure all...

  • Branch Driver

    3 weeks ago

    Medford, Oregon, United States Rexel USA Full time

    The Branch Driver position will be based in our Medford, OR locationSummaryThe Branch Driver is responsible for delivering products to/from customers, company branch/warehouse locations, and company suppliers in a delivery van or box truck (No CDL required). Responsible for ensuring that deliveries are prepared to meet customer requirements in the most...

  • Branch Driver

    1 month ago

    Medford, Oregon, United States Rexel USA Full time

    The Branch Driver position will be based in our Medford, OR locationSummaryThe Branch Driver is responsible for delivering products to/from customers, company branch/warehouse locations, and company suppliers in a delivery van or box truck (No CDL required). Responsible for ensuring that deliveries are prepared to meet customer requirements in the most...

  • Parts Salesperson

    1 week ago

    Medford, Oregon, United States Peterson Full time

    It's your time, make it matter.At Peterson, we partner with our customers to build the future. For over 85 years, our peoples' work has shaped the communities where we live, where we raise our families, and where we thrive. Peterson's legacy permeates every aspect of our communities. From roads and bridges, back-up power at hospitals, fire-fighting, concerts...

  • Administrative Assistant

    1 week ago

    Medford, Oregon, United States Gabrielli Truck Sales Full time

    Gabrielli Truck Sales is looking to hire an Administrative AssistantAdministrative Assistant - Leasing DepartmentWe are a professional commercial diesel equipment corporation, family owned and operated with 22 successful facilities in the tri-state area and growing Seeking proactive, goal oriented, professional team members for career opportunities with...