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Customer Experience Representative

3 months ago

Eden Prairie, Minnesota, United States Oticon, Inc Full time
Customer Experience Representative

Department

Network - CQ Partners

Job Locations

US-MN-Eden Prairie

Job ID

Overview

Blueprint Solutions, LLC is a leader in clinical office management systems for hearing healthcare clinics, using Java web-based applications. Our software is cloud-based and built on the latest technologies.

The ideal candidate must have excellent interpersonal skills and be able to quickly establish strong working relationships with customers and colleagues.

Problem-solving comes naturally to this individual. You are detail-oriented and can take ownership of tasks and projects and see them through to completion. You are technology-savvy, well-versed in office software packages, and comfortable with electronic communications and internet technologies in general.

As part of a small and fast-growing company, you will need to be adaptable and flexible to respond to a variety of challenges.

There will be many opportunities for learning and professional growth, and your career path will be limited only by your abilities and your drive to succeed.

Responsibilities

Provide exceptional technical support for Blueprint Solutions' customers as a member of our software support team via various platforms such as Freshdesk, ConnectWise Control, and telephone

  • Lead the training and installation of our clinic management software
  • Act as the point of contact for clients throughout the onboarding process
  • Correctly identify, replicate, and thoroughly document issues for efficient issue management
  • Work closely with various departments and collaborate efficiently to ensure proper documentation and resolutions of all findings within Freshdesk and JIRA
  • Process client requests for system enhancements or modifications to our evolving software
Qualifications

Bachelor's degree in Business, Liberal Arts, Social Sciences, Science fields preferred or 2-3 years of experience in technology or customer service

  • Logical troubleshooting skills and techniques
  • Strong interpersonal and presentation skills
  • Self-starter - able to use reference material to work independently
  • Excellent attention to detail
  • Customer-first attitude to clearly communicate details to customers with varying technical abilities in a clinical setting
  • Recent graduates welcomed
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Oticon, INC. is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status