IT Technician I
2 weeks ago
Position Title:
Fixed Term Benefitted IT Technician I
To view all salary ranges for the City of Peoria, please click here.
- Assist with password resets and account provisioning/deprovisioning for endusers as needed.
- Create, update, and maintain detailed service requests or incident records in the ticketing system.
- Ensure that all issues are accurately documented and resolved within the defined service level agreements (SLAs).
- Ensure that all software is properly licensed and up to date.
- Create and update knowledge base articles, manuals, and FAQs to assist endusers in resolving common issues independently.
- Provide basic IT training to endusers, helping them understand and use software and hardware effectively.
Why Peoria?
Recently voted the #1 place, to live, work and play, Peoria is a community you can be proud to work for.
About Peoria
The City of Peoria, AZ is a thriving city in the Northwest Valley that provides excellent municipal services to our community.
Recently named by AZ Big Media as the Best Place to Live, Work, and Play, we are committed to maintaining the level of service to our residents to sustain and enhance the lives and culture of Peoria.
If you are passionate about providing excellent service through anticipating our community's needs, creating partnerships, promoting sustainability, and embracing diversity, then #PeoriaisthePlace for youGet an inside look at the Culture of Peoria
We are:
P-Professional~E-Ethical~O-Open~R-Responsive~I-Innovative~A-Accountable
Application Process:
AN EQUAL EMPLOYMENT OPPORTUNITY AGENCY
The position requires participation on a rotation schedule for on-call, after hours support which includes weekends, holidays, and weekends.
Minimum Requirements:
- Education: Twoyear college program or equivalent combinations resulting in accumulation of similar knowledge or skills
- Experience: Two to four years' experience. Considerable, previous experience required in the same or similar previous positions
- Physical Demands: Work requires moderate physical exertion. Forces equivalent to lifting between 10 and 25 pounds
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