Agency Partner Manager, NA SMB

2 weeks ago

Austin, Texas, United States Tik Tok Full time
Responsibilities

About Us
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy.

TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.


Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team.

Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About the Team

TikTok's SMB team aims to help businesses, agencies and brands of all sizes unleash their creative side, connect with our audience, or perhaps be discovered From designing scaled sales and service delivery programs to ensuring our customers have tailored tools and products at their fingertips, our SMB team combines operational expertise with a customer-centric mindset to help businesses achieve their marketing goals on TikTok, no matter how big or small.

We're looking for an Agency Partner Manager with a digital advertising background to join our growing Account Management team.

You will be a crucial member of a growing team that will partner with high value SMB agencies in a one-to-many structure with the goal of driving revenue, agency education and satisfaction.

This position requires exceptional consultative sales, coaching, and a passion for client service/partnerships to drive long-term growth.

Our ideal candidate will have the ability to thrive in a hypergrowth environment, a passion for growing revenue, and desire to help shape and scale solutions to support and grow SMB agencies.

Successful Agency Partner Manager Key Attributes

  • Raise the bar - Be results focused, grow revenue, educate and lead strategic conversations with SMB agencies. Identify and create compelling sales propositions using internal and external data for agencies in specific regions, industries or objectives that can be pitched at scale with minimal customization.
  • Make your own discoveries - Grow a deep understanding of TikTok's products, processes and tools. Demonstrate expertise in all matters relevant to your book of business, including escalation and troubleshooting to resolve agency issues.
  • Assume ownership - Work with small and medium sized agencies to optimize and improve the performance of their TikTok campaigns and identify programmatic ways to do this at scale.
  • Embrace change as an opportunity - have a growth mindset: learning if you don't understand, accepting challenges, solutions-oriented feedback; viewing uncertainty as an opportunity to thrive.
  • Collaboration creates value - Seek to support new team members as they learn about our products and processes. Share your knowledge and empower your peers. Liaise with cross-functional teams on structuring and executing operational and strategic initiatives.
Responsibilities

  • Establish and grow agency relationships by seeking partnerships across various agency teams
  • Serve as external product expert, educating agencies on TikTok product solutions and best practices to help them achieve greater results through building compelling datadriven storylines that are customized to the Agency/Client's business
  • Provide scaled media strategy and planning support, while monitoring, analyzing campaign performance to make proactive recommendations to improve results
  • Coach and enable agencies to effectively pitch new business
  • Develop longterm strategic plans and conduct quarterly business reviews to build productive relationships with key Agency stakeholders and their clients
  • Troubleshoot and resolve issues in a timely manner
  • Prioritize book of business based on understanding of agency opportunities to reach your goals while ensuring exceptional client service across book of business
  • Partner with crossfunctional team members to deliver scaled strategic initiatives
  • Serve as the voiceofthecustomer providing insights/feedback on product, operations and opportunities to build and expand the Agency team
Qualifications

Minimum Qualifications

  • Minimum 3 years of marketing, media sales and/or online advertising experience with direct client management experience
  • Experience in the marketing/social media/advertising industry with a strong understanding of the digital advertising ecosystem
  • Excellent verbal and written English language skills
  • Proven track record of reaching and exceeding sales goals with a large book of business with the ability to identify, prioritize and secure business opportunities
  • Ability to influence buyin and build relationships with key stakeholders
  • A team player and collaborator
  • Experience prioritizing and managing projects and tasks within a fast paced environment
Preferred Qualifications

  • Agency experience or Agency partnerships experience
  • Knowledge of a selfserve platform, auction, or programmatic ad products.
  • Passionate about TikTok marketing, and up for the challenge of building something from the bottom up
  • Creative, outsidethebox thinker and strategist
  • Ability to perform well in a rapidly growing environment
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy.

To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

We are passionate about this and hope you are too.


TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws.

If you need assistance or a reasonable accommodation, please reach out to us at

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