CSR -(Accounts Receivable/ Payable)

1 week ago


Duluth, Minnesota, United States NESCO Inc Full time
1st Shift / Monday - Friday / 8AM - 6PM

Title:
Solutions Center Agent - Accounts Receivable/Accounts Payable

Reports To:
Solutions Center Supervisor

Summary

The Solutions Center Specialist is responsible for receiving and responding to customer telephone and email inquiries to our inbound call center.

The agent ensures that the highest level of customer service is provided to all inquiries.

Responsibilities:

Receive incoming calls and emails from customers and answers questions relating to their accounts. These inquiries could be relating to Accounts Receivable or Accounts Payable

Ability to research intra-company and inter-company billings and make necessary corrections

Provide invoice and statement copies as needed

Initiate and respond to Service Now tickets for more detailed customer requests

Solicits vendors for tax documentation

Receive and research general ledger postings as requested

Handle all Tier 1 and Tier 2 inquiries to prevent escalations

Additional tasks as determined

Experience:

2+ years' experience in a call center environment
Excellent communication and relationship building skills
Customer service focused
Ability to focus on high volume, high pressure, customer-oriented environment
Excellent data entry skills
Strong conflict resolution skills
Strong working knowledge of Peoplesoft
Ability to manage multiple tasks concurrently
Strong organizational and follow up skills
Results driven; self-motivated

Education
High School graduate or higher

Physical Requirements
Sit, Stand, Walk and Stoop for a prolonged period
Talk, Hear, and use hands to finger and handle controls and office equipment
Frequently required to reach with hands and arms

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.



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