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SRE (Prod Support)

3 months ago

Jacksonville, Florida, United States Insight Global Full time
The Operations Center Engineer is responsible for playing a part in 24x7x365 platform support.

This individual will work to monitor system health, investigate and troubleshoot delivery failures and/or related production issues, escalate issues as needed.

The primary focus of this role will be to monitor batch and real-time processing and support overall production support activity as well as aid in the automation of manual tasks.



What you will be doing:

  • Participating in daily standups at 9:00am ET
  • Managing and working Jira tickets
  • Managing FTP password changes
  • Investigating and reprocessing file delivery failures
  • Monitoring system health and performance and responding to urgent alerts and exceptions
  • Creative problem solving; investigating the root cause of technical anomalies and creating innovative solutions
  • Batch and real time processing verification
  • Production incident management and escalations


We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity/affirmative action employer that believes everyone matters.

Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
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Required Skills & Experience

3+ years of experience in IT Ops in large-scale, high availability systems

Prod/Application/Platform Support Experience

SQL and/or PL/SQL experience

Unix experience (command lines)

Familiarity w/ batch/scheduled job execution

Enterprise Monitoring tool experience:
Splunk (pref.), New Relic, etc.

Nice to Have Skills & Experience

Familiarity w/ AWS

Healthcare and/or EDI experience

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.

Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.