Team Leader

2 weeks ago


Canton, Mississippi, United States Hearn Industrial Services Full time
Team Lead

JOB DESCRIPTION

REPORTS TO:
Operations Manager

SUPPORTS:
Canton Warehouse

Job Summary :

Join our team in the capacity of Lead / Customer Service Representative We are currently seeking an energetic, customer service-oriented individual who has had previous experience working in a manufacturing / quality / warehouse / supervision capacity, to lead our service teams on programs identified by our clients.

Together with our in-house staffing team, Hearn Industrial recruits and trains employees for the following tasks:

Responsibilities:

  • perform service to customer products as outlined by job / work instruction;
  • inspect various parts for defects, compliance to specifications, and report on findings;
  • re-work parts or products depending on scope of work;
  • pack and ship parts once work performed has been completed and appropriate documentation is complete.
  • The Team Leader / Customer Service Rep will be responsible for learning the scope of all Hearn Industrial's business units, and be responsible for the following tasks:
o work with Warehouse / Containment / Recruitment management team to understand customer's needs, environments, and jobs as they arise;

o ensure a clear understanding of the work process/scope, time frames and contingency planning where needed; meet customer requirements to have jobs completed with accuracy and efficiency;

o effectively connect with staff assigned to Hearn Industrial jobs, direct liaison with recruitment staff and when required, will be responsible to schedule and call in / off employees as required;

o meet with and train new employees on specific customer site and job requirements as needed;

o ensure all time and attendance reports are completed by employees and authorized, submitted on a daily basis;

o oversee staff while on assignments - may be required to travel from various customer sites ensuring processes are running smoothly and efficiently and team members are adequately supported for the job tasks at hand;

o liaise with the customer, or Hearn management if there are any concerns or issues that cannot be resolved at team leader levels

Required qualifications for this job are:

  • previous experience working in warehousing / automotive / manufacturing or quality related role - minimum 1-year experience.
  • Highschool graduate, with post-secondary education preferred.
  • Previous experience with scheduling and supervising employees
  • Previous leadership experience in a warehouse setting (within the automotive industry)
  • Proficiency in Microsoft Office products, especially Excel and Outlook
  • Proficiency in Microsoft Office products, especially Excel and Outlook
  • Ability to use and interpret data to improve a team's operational efficiency
  • Experience coaching and training direct reports
  • Strong analytical and problem-solving skills
  • Ability to work in a high-pressure environment and meet tight customer deadlines
  • valid G license and must have reliable transportation; willing to drive across customer locations when required;

SHIFTS CANDIDATES WILL WORK
B-Crew LOC Team Leader

  • This position will be Tuesday through Friday 6PM4:30am;
C-Crew LOC Team Leader - This position will be Friday/Saturday 6am-4:30pm and Sunday/Monday 6PM -4:30am;

Job Type:
Full-time

Pay:
$ $25.00 per hour

Expected hours: 40 – 44 per week

Benefits:
Dental insurance

Vision insurance

Experience level:

3 years

Shift:

10 hour shift

Day shift

Evening shift

Experience:
Production planning: 3 years (Required)

Microsoft Office: 3 years (Required)

Communication skills: 3 years (Required)

Business coaching: 3 years (Required)

Problem solving: 3 years (Required)

Ability to Commute:
Canton, MI Required)

Work Location:
In person

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