Veterinary Reception Team Leader

2 weeks ago

Canton, United States National Veterinary Associates Full time

INTRODUCTION

PRIMARY JOB RESPONSIBILITIES
- Train, supervise and assist the receptionists in their performance of a variety of administrative and public relations and client education duties which facilitate the work of the practitioners, technicians, kennel assistants, groomer(s) and the veterinary practice manager who directly or indirectly provide patient care. Ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Oversee the screening and assembly of veterinary records and files for active use, storage or disposal in accordance with the established records control schedules.
- Oversee auditing of charts for completeness of information. Refer to the veterinary practice manager for questions concerning charges and/or treatment.
- Oversees the inventory and purchase of office supplies and forms storeroom, reorders supplies/informs the veterinary practice manager of the need for supplies to maintain pre-determined stock levels.
- Place routine service calls for maintenance of office equipment using predetermined vendors.
- Create employee schedules that align with doctor, team and surgery and outpatient needs while monitoring overtime and payroll costs.
- Provide guidance and direction to subordinates, including setting performance standards and monitoring performance. Direct on the job training. Conduct timely performance evaluations, mediate interpersonal problems and address concerns from Technicians and Exam Room Assistants. Make recommendations to the hospital manager concerning personnel matters and assist with follow through of disciplinary actions.
- Conduct monthly departmental meetings and schedule in-service meetings as deemed appropriate and necessary.
- Motivate and inspire the receptionist team to provide high quality care to the patients and clients of Kings Veterinary Hospital.
- Work well with all team members and ensure that your actions support the hospital, the doctors, and the practice philosophy.
- Maintain effective employee-management communication. Periodically review front desk operations for efficiency and accuracy. Make recommendations to the veterinary practice manager as to ways in which the front desk can be enhanced.

*
- Knowledgeable regarding related federal and state animal health laws and regulations including OSHA. Ensure that the hospital and the healthcare team are in compliance with regulations. Inform the veterinary hospital manager of any regulatory issues.

Receptionist Responsibilities
- Provide friendly, quality client care to the patients and clients of Canton Veterinary Hospital.
- Receive incoming calls, screen those that are handled by other health care team members and take care of routine calls. The routine calls include those seeking information about veterinary services (“telephone shoppers”). Provide knowledgeable sub-professional advice concerning the care and treatment of animals.
- Follow established hospital policies and procedures in referring clients for immediate treatment of their pets when requests are accompanied by complaints of acute symptoms. Determine nature of injury/illness and attempt to reassure distressed pet owners. Determine whether immunizations and/or tests are current. Recommend update of necessary immunizations and/or tests to clients when applicable.
- Schedule appointments, obtaining all necessary data concerning the patient and owner. Prepare all required forms in advance when possible.
- Prepare to receive appointments by retrieving client records, preparing needed forms in advance of clients’ arrival. Complete required forms such as new client form, patient visit form, client report, consent forms, estimates, payment agreements, etc and obtain all necessary information.
- Check clients in - greet clients in a professional, friendly, hospitable manner.
- Discharge patients. Review charts of patients being discharged from the clinic for completeness of information, make new appointments or note changes in patient status as necessary. Enter charges and set up future reminders in system. Present clients with medications, instruction.
- Assure that all financial obligations are met by owners. Collect client fees, make change, process credit card transactions and assist in making count of cash drawer, run end of day transactions.
- Oversee and/or perform over-the-counter selling of specialty merchandise comprised of pet grooming aids and sundry veterinary items. Exercise technical knowledge of products sold and demonstrate salesmanship abilities. Explain and demonstrate products, answer questions concerning products purchase/use.
- Fill veterinary prescriptions with appropriate medication; provide routine instructions to owners concerning prescription for medications.
- Collect lab specimens from pet owners, match patient record to the sample and submit samples to veterinary technician or nurse.
- Assist in the updating of client files; prepare and mail thank you cards an

  • Veterinary Assistant

    7 days ago

    Canton, United States Advanced Veterinary Care Group Full time

    Job DescriptionAdvanced Veterinary Care Group is a leading provider of specialized veterinary care in Canton, MI. Our experienced veterinary team is committed to providing the highest quality care for your pet. Advanced Veterinary Care Group is an innovative veterinary hospital committed to redefining how high-quality veterinary healthcare is delivered....

  • Veterinary Assistant

    7 days ago

    Canton, United States Advanced Veterinary Care Group Full time

    Job DescriptionAdvanced Veterinary Care Group is a leading provider of specialized veterinary care in Canton, MI. Our experienced veterinary team is committed to providing the highest quality care for your pet. Advanced Veterinary Care Group is an innovative veterinary hospital committed to redefining how high-quality veterinary healthcare is delivered....

  • Veterinary Assistant

    6 days ago

    CANTON, United States Advanced Veterinary Care Group Full time

    Advanced Veterinary Care Group is a leading provider of specialized veterinary care in Canton, MI. Our experienced veterinary team is committed to providing the highest quality care for your pet.  Advanced Veterinary Care Group is an innovative veterinary hospital committed to redefining how high-quality veterinary healthcare is delivered. Our facility...

  • Veterinary Assistant

    4 days ago

    Canton, United States Advanced Veterinary Care Group Full time

    Job DescriptionAdvanced Veterinary Care Group is a leading provider of specialized veterinary care in Canton, MI. Our experienced veterinary team is committed to providing the highest quality care for your pet. Advanced Veterinary Care Group is an innovative veterinary hospital committed to redefining how high-quality veterinary healthcare is delivered....

  • Veterinary Assistant

    6 days ago

    Canton, MI, United States Advanced Veterinary Care Group Full time

    Advanced Veterinary Care Group is a leading provider of specialized veterinary care in Canton, MI. Our experienced  veterinary team is committed to providing the highest quality care for your pet. Advanced Veterinary Care Group  is an innovative veterinary hospital committed to redefining how high-quality veterinary healthcare is delivered. Our facility...

  • Veterinary Technician

    6 days ago

    Canton, MI, United States Advanced Veterinary Care Group Full time

    Advanced Veterinary Care Group is a leading provider of specialized veterinary care in Canton, MI. Our experienced  veterinary team is committed to providing the highest quality care for your pet. Advanced Veterinary Care Group  is an innovative veterinary hospital committed to redefining how high-quality veterinary healthcare is delivered. Our facility...

  • Registered Veterinary Technician

    6 days ago

    Canton, United States Mission Veterinary Partners Full time

    Job DescriptionJob DescriptionOverviewMellett Animal Hospital is seeking a full-time Registered Veterinary Technician to join our team!At Mellett Animal Hospital we offer a variety of services to cats and dogs. Preventative medicine, such as physical examinations, vaccinations, spays and neuters are our main focus. We also perform soft tissue surgery. In...

  • Veterinary Assistant

    5 days ago

    Canton, MI, United States Advanced Veterinary Care Group Full time

    Advanced Veterinary Care Group is a leading provider of specialized veterinary care in Canton, MI. Our experienced veterinary team is committed to providing the highest quality care for your pet.  Advanced Veterinary Care Group is an innovative veterinary hospital committed to redefining how high-quality veterinary healthcare is delivered. Our facility...

  • Veterinary Practice Manager

    7 days ago

    Canton, United States Amerivet Services LLC Full time

    Oakdale Veterinary Center is a thriving and well-established veterinary practice committed to providing exceptional care to our furry companions. We take pride in our team's dedication to delivering high-quality veterinary services in a compassionate and professional environment. Position Overview: We are seeking an experienced Practice Manager to join our...

  • Registered Veterinary Technician

    4 days ago

    Canton, United States Mellett Animal Hospital Full time

    Overview:Mellett Animal Hospital is seeking a full-time Registered Veterinary Technician to join our team!At Mellett Animal Hospital we offer a variety of services to cats and dogs. Preventative medicine, such as physical examinations, vaccinations, spays and neuters are our main focus. We also perform soft tissue surgery. In addition, our practice is...

  • Team Leader

    1 week ago

    Canton, United States Hearn Industrial Services Full time

    Team LeadJOB DESCRIPTIONREPORTS TO: Operations ManagerSUPPORTS: Canton WarehouseJob Summary : Join our team in the capacity of Lead / Customer Service Representative! We are currently seeking an energetic, customer service-oriented individual who has had previous experience working in a manufacturing / quality / warehouse / supervision capacity, to lead our...

  • Team Leader

    1 week ago

    Canton, United States Hearn Industrial Services Full time

    Team Lead JOB DESCRIPTION REPORTS TO: Operations Manager SUPPORTS: Canton Warehouse Job Summary : Join our team in the capacity of Lead / Customer Service Representative! We are currently seeking an energetic, customer service-oriented individual who has had previous experience working in a manufacturing / quality / warehouse / supervision capacity, to lead...

  • Team Leader, Operations

    2 weeks ago

    Canton, United States Crate & Barrel Full time

    We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn Team Leader, Operations, Assistant Store Leader, Team Lead, Store Leader, Leader, Retail

  • Veterinarian - East Canton, OH

    3 weeks ago

    Canton, United States Red Star Veterinary Clinic Full time

    Who we are:Come join our Awesome Herd of Veterinary Professionals at Red Star Veterinary Clinic...Our friendly team-oriented mixed animal (Equine) veterinary practice focuses on providing compassionate and quality veterinary service. We are presently a four-doctor ambulatory and haul-in clinic practice in Ohio where you truly get to enjoy all four seasons...

  • Veterinarian

    23 hours ago

    Canton, United States National Veterinary Associates Full time

    Job Description Animal Medical and Surgical Center in Canton, GA is seeking a full time Associate Veterinarian to join our team of friendly, compassionate, and experienced professionals. AMSC is 6 doctor small animal practice offering care for canine, feline and exotic pets. The doctors and staff at our hospital have been providing veterinary care to...

  • Breakfast Team Leader

    7 days ago

    Canton, United States Wendy's Full time

    Movin' on up... Families come in all shapes and sizes. And that includes the Wendy's family - the people you work with as a Breakfast Team Leader. The stuff you want - like fun people, quality food, and a paycheck - done. Our founder Dave Thomas had three rules for everyone who works here: Do the right thing. Treat people with respect. Make food better than...

  • Veterinarian

    6 days ago

    Canton, Ohio, United States Canton Veterinary Hospital Full time

    **4-day work week** **Experienced technicians** We are looking for an Associate Veterinarian (experienced or newer grad) to join our team at Canton Veterinary Hospital We are a busy 2-doctor practice located in Canton, MA with a loyal client following looking to grow our team Our longstanding staff is a knowledgeable, dedicated, fun group of technicians...

  • Veterinarian - General Practice

    22 hours ago

    Canton, United States National Veterinary Associates Full time

    Job DescriptionWe are looking for an Associate Veterinarian (experienced or newer grad) to join our team at Canton Veterinary Hospital!We are a busy 2-doctor practice located in Canton, MA with a loyal client following looking to grow our team! Our longstanding staff is a knowledgeable, dedicated, fun group of technicians and receptionists. Our practice...

  • Veterinarian - Surgeon

    7 days ago

    Canton, United States Advanced Veterinary Care Group Full time

    Job DescriptionFor those that have a passion for surgery but don't want to go through an extensive and costly residency or if you've been working in a specialty practice and are tired of the fast pace, this is the perfect opportunity!At Advanced Veterinary Care Group, we are 3 doctors that really love surgery and are excited to share our passion with you!...

  • Veterinarian - Surgeon

    4 days ago

    Canton, United States Advanced Veterinary Care Group Full time

    Job DescriptionFor those that have a passion for surgery but don't want to go through an extensive and costly residency or if you've been working in a specialty practice and are tired of the fast pace, this is the perfect opportunity!At Advanced Veterinary Care Group, we are 3 doctors that really love surgery and are excited to share our passion...