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Bilingual Customer Service Representative
3 months ago
The Customer Service Representative (CSR) fields calls from Customers and works to resolve problems they raise concerning service or billing. A successful CSR must understand the Waste Connections business, so they can resolve various types of customer issues. Customer Service Representatives must show empathy or sensitivity to the customer regarding the issue at hand.
Job Duties:
- Works in conjunction with other departments to resolve customer disputes.
- Effectively communicates issues, needs and opportunities with customer service employees and other managers & solicits sale of new or additional services.
- Interviews customers and records interview information into computer.
- Talks with customers by phone or in person and receives orders for installation, turn on, discontinuance, or change in service.
- Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records, and issues discontinuance orders.
- Take payments, bank deposits, key word orders, keys production paperwork and general office duties
- Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
- Demonstrates the knowledge and effective use of software applications. These systems should include as a minimum, MS Word and Excel.
- Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements, resolve problems or complaints, and seeks cost-effective, safe environmentally sound solutions to service issues.
- Other job related duties as assigned.
- 2 years of Customer Service experience in a high call volume atmosphere.
- High school diploma or equivalent.
- Experience with Microsoft Word, Excel and E-Mail, proficient in 10 key, keyboarding and typing skills a must
- Solid Waste Industry Experience and or related field is preferred.
- Excellent verbal communications skills.
- Must be fluent in English and Spanish.
Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.
