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Part-Time Retail Associate
3 months ago
We're hiring a PT Retail Associate to join the P.F team in Echo Park. P.F. Retail Associates serve as the face and voice of our company, engaging with customers to deliver a one-of-a-kind fragrance experience. Because first impressions are everything, Retail Associates will welcome every customer to the store in a friendly and approachable manner and possess an intimate knowledge of not only our products, but history and values, as well.
We are a quickly expanding company - from our warehouse to office and now second retail crew - and value genuine team spirit as we grow. Retail Associates are collaborative by nature, outgoing, and are excited to connect with people of all backgrounds. This position will report to the Shop Manager.
*Must have 3 days of open availability and open on weekends*
*Willingness to adapt to a dynamic work schedule based on workload and team availability*
POSITION: Part-Time
DATES: ASAP
SALARY: $22/HR
JOB RESPONSIBILITIES:
- Greeting customers and acting as first point of contact
- Creating a welcoming environment throughout shopping experience
- Identifying customer needs and offering guidance with a thorough knowledge of P.F. products, including scent pairing suggestions and signature scent styling tips, and a basic understanding of the olfactory system
- Providing expert knowledge and customer education on products, production and development processes, and care/best use suggestions
- Facilitating sales, processing returns, refunds, and exchanges, and providing customer care duties
- Gathering customer feedback and sharing with the Shop Manager and Shop Development Manager
- Front of house maintenance, including assisting with delivery of P.F. inventory, updating store displays, disinfecting and cleaning, and organizing
- Back of house maintenance, including organizing and cycle counting inventory and communicating BOH needs to Shop Manager
- Assisting with in-store events and activations
QUALIFICATIONS:
- Exceptional customer service skills with experience in customer-facing role
- Ability to quickly identify customer needs and customize solutions suitably
- Excellent communication skills founded on honesty and transparency
- Strong creative problem solving skills
- Keen eye and attention to detail
- Comfortable with both taking direction and staying self-motivated
- Ability to multi-task and work in a fast-paced environment when store is busy and stay focused and productive during slower operating hours
- Previous retail/sales experience is a major plus
- Has reliable transportation and takes punctuality seriously
- Understanding of the P.F. brand, aesthetic, and visual language
- Availability: 3 days open, including weekends
HOW TO APPLY:
Please submit your Resume to this job posting.
P.F. Candle Co. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, age, genetics, sexual orientation, gender identity, or expression.
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