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Staff Assistant/Team Lead

3 months ago

Lynchburg, Virginia, United States AAA Club Alliance Inc. Full time
Become part of AAA's established & trusted brand We've been serving our members for over 100 years No Sundays – 37.5 hour work week Bi-Weekly Pay – Plus a Monthly Incentive Plan based on your individual performance Over 3 weeks of paid time off accrued during the first year Complimentary AAA Premier level membership

What we can offer you:

Convenient Store Hours: Monday - Friday, 9AM to 6PM, and Saturday, 9AM to 2PM Competitive pay starting at $18/hour, based on experience and location Medical, Dental, Vision, and Prescription coverage Over 3 weeks of paid time off accrued during the first year 8 Paid Holidays Paid time off to volunteer Tuition reimbursement 401(K) plan with company match up to 7%

The primary duties of the Staff Assistant/Team Lead are:

Consistently up-sell/cross-sell AAA products including new memberships, credit cards, and insurance referrals Plan domestic travel vacations (car rentals, hotels, vacation packages, maps, tour books and, triptiks) Answer incoming overflow calls for Roadside Assistance during high call volumes Support the Retail Manager to help enhance the customer experience by leading associates to success and promoting our Shared Values. Lead, guide, and direct the daily operations of the Retail Store, including administrative and associate-related issues in the absence of the Retail Manager Serve as backup to the cashiers

Minimum Qualifications:

Have a high school diploma/GED Minimum of two (2) years of sales/customer service experience in a cash-handling position Have effective communication skills both written and oral Proficient computer skills including the ability to multitask on several websites and programs Ability to read maps and geography knowledge a plus Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings. This may include ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position. Notary Publicdesignation or willingness to obtain with 6 months of employment.

AAA Club Alliance (ACA) is an equal opportunity employer.