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Team Lead

3 months ago

Oxon Hill, Maryland, United States Topgolf Callaway Brands Corp. Full time

Responsibilities:

  • Provide leadership and guidance to team members to achieve performance targets.
  • Monitor and evaluate team performance, providing regular feedback and coaching.
  • Collaborate with other departments to ensure seamless workflow and quality service delivery.
  • Identify and resolve operational issues and guest concerns promptly.
  • Promote a positive and inclusive team culture, fostering associate engagement and development.
  • Ensure compliance with company policies, procedures, and safety standards.
  • Prepare and present regular reports on team performance and key metrics.
  • Perform other operational duties as assigned by your manager

Critical Skills & Experience Requirements:

  • High school diploma or equivalent work experience.
  • Proven experience in a leadership or supervisory role.
  • Excellent communication, interpersonal, and problemsolving skills.
  • Strong organizational and timemanagement abilities.
  • Ability to motivate and inspire a diverse team to achieve goals.
  • Proficiency in relevant software and tools.
  • Knowledge of industryspecific regulations and best practices.
  • Availabilit to work varied shifts, including evenings, weekends and holidays
  • Ability to stand and walk for long periods of time including maneuvering up and down stairs

ADA
The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.

EEO Statement


Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources.

Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes.

Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee.


Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.