Associate Governmental Program Analyst

1 week ago

Davis, California, United States State Teachers' Retirement System Full time

The CalSTRS Customer Service Division is seeking motivated individuals to work as an Associate Governmental Program Analysts on the Training Team.


  • Customer Service is the first point of contact for CalSTRS' members, benefit recipients, and other constituents. Through multiple communication channels which include telephone, secure messaging, and written correspondence, the contact center is responsible for providing excellent member service through accurate, consistent, complete, and timely responses to each inquiry.
  • The Training Unit designs, develops and implements New Employee Training, NET, for new Contact Center agents as well as additional training for seasoned staff and leadership, such as online message training and division development training.
  • Knowledge of adult learning techniques
  • Experience or participation with development of training curriculum
  • Ability to work independently and act proactively
  • Ability to work in a team environment and collaborate to produce higher quality results
  • Excellent communication skills both verbal and in writing
  • Open to give, receive and implement feedback
  • Experience coaching, mentoring and developing others
  • Flexible and adaptable to ever changing business priorities
  • Ability to handle multiple priorities and deadlines
Duties will be adjusted at the Staff Services Analyst level.


Every 12 months, based on performance evaluation, employees may receive a 5% salary increase until they reach the maximum salary for the position.


Telework Information:

We offer a hybrid approach including in-office and remote work solutions with staff working on-site 2 days per week at our Headquarters in West Sacramento.

You will find additional information about the job in the
Duty Statement.

Working Conditions

  • This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment with CalSTRS.
  • Minimum Requirements
You will find the Minimum Requirements in the Class Specification.

  • ASSOCIATE GOVERNMENTAL PROGRAM ANALYST

  • STAFF SERVICES ANALYST
Additional Documents

  • Job Application Package Checklist
  • Duty Statement
Position Details

Job Code #:

  • JC435362
-
Position #(s):

XXX
-
Working Title:

Senior Trainer

Classification:

  • ASSOCIATE GOVERNMENTAL PROGRAM ANALYST
$5, $7,114.00 A

-
Shall Consider:

STAFF SERVICES ANALYST
- $3, $4,561.00 A
$3, $4,933.00 B
$4, $5,916.00 C

# of Positions:

  • 2
-
Work Location:

  • Yolo County
-
Telework:

  • Hybrid
-
Job Type:

  • Permanent, Full Time
  • Department Information

Cal

STRS:
Securing the financial future and sustaining the trust of California's educators


CalSTRS is the largest educator-only pension fund in the world, providing retirement, disability and survivor benefits to California's more than 1 million public school educators and their families.

Named as one of the best places to work in money management eight times by Pensions & Investments magazine, we are a world-class financial services institution with a commitment to sustainability and wellness.

Our two U.S.

Green Building LEED Platinum-certified headquarters buildings in West Sacramento, California, feature sustainable construction, abundant natural lighting, an organic garden, sustainable beekeeping and ergonomic functionally designed workspaces.

We offer a variety of on-site amenities to our team members, including two full-service cafés, two free fitness centers, a bicycle rental library and a child care center with a covered playground.

Team members enjoy walks along the Sacramento River and nearby seasonal farmers markets.


In addition to our state-of-the-art amenities, we offer thriving wellness and sustainability programs, an award-winning employee recognition program, and ongoing training, learning and development opportunities.

We offer competitive benefits, flexible work hours and hybrid work options. We are committed to creating a workplace where our team members thrive.

Special Requirements

Statement of Qualifications

  • Describe your most recent experience in designing and delivering training. Include an example of your success in keeping the training relevant to current organizational needs.
  • Describe your most recent experience working in a team environment. Include an example of your ability to collaborate.
  • Describe your experience in providing quality customer service. Include an example of your ability to meet the needs of your customer while balancing the needs of the organization.

Exam

  • This position requires a current
    Associate Governmental Program Analyst
    or Staff Services Analyst** exam.
If you need to take the exam or if your score has expired:

-
Click here to gain list eligibility for
Associate Governmental Program Analyst.
-
Click here to gain list eligibility for
Staff Services Analyst

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