Account Manager

1 week ago


Placentia, California, United States Facility Solutions Group Full time
Account Manager Position at FSG

Job Focus

The Account Manager plays a crucial role as the bridge between companies and their clients, prioritizing the swift and effective resolution of customer needs and concerns to nurture lasting relationships. Responsibilities include addressing customer complaints, devising solutions, and fostering positive interactions to pave the way for future collaborations. In addition to liaising with the team, generating proposals, and conducting meetings, the Account Manager proactively attracts new customers via diverse marketing strategies. This dynamic role demands a full-time commitment, offering flexible hours to accommodate customer and industry engagements while emphasizing outcomes over mere work hours.

Key Responsibilities
  • Sell FSG products and services to existing accounts to optimize business opportunities.
  • Obtain crucial customer details to better understand their needs and enhance customer relationships.
  • Collaborate with Business Development Managers to facilitate business closures.
  • Ensure client needs are met through effective communication and relationship-building.
  • Drive customer engagement and maximize FSG's presence with each client.
  • Identify and capitalize on upselling opportunities.
  • Lead progress meetings and enhance customer retention rates.
  • Work cross-functionally to address client demands effectively.
  • Analyze consumer behavior data to adjust service offerings accordingly.
  • Onboard new clients and ensure ongoing customer satisfaction.
  • Resolve customer issues promptly and identify revenue-generating opportunities.
  • Operational collaboration for optimal customer retention and revenue growth.
  • Stay informed about FSG products and report market insights.
  • Utilize internal CRM systems to identify growth opportunities.
  • Exceed predefined KPIs to drive customer satisfaction and retention.
Desired Qualifications

Requirements
  • High School Diploma / GED or a minimum of 5 years of Sales Experience.
  • 3+ years of Sales and/or Account Management experience preferred.
  • Excellent customer-facing skills and communication abilities.
  • Dedicated work ethic and self-motivation.
  • Proven track record of achieving or surpassing performance targets.
  • Passion for enhancing service delivery and fostering customer relationships.
  • Strong negotiation and partnership development skills.
  • Proficiency in computer applications and industry networks.
Physical Requirements
  • Ability to communicate effectively and perform regular office tasks.
  • Engage in light to medium physical activities with occasional travel.
  • Primarily office-based with occasional field visits.
Working Environment
  • Normal office environment with occasional offsite travel required.
  • Standard office equipment used daily.
  • Flexible work hours based on business demands.


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