Parts Counter

2 weeks ago


Tucson, Arizona, United States Royal Speedway Inc Full time
The Royal Automotive Group offers many opportunities. Our Parts Counterperson sells parts to all customers, over the counter, through the shop, or on the phone.

QUALIFICATIONS

  • Must be at least 18 years old
  • High school diploma or GED
  • Has at least 2 years experience in Auto Parts
  • Must have a clean/ unrestricted Driver's License
  • Must have an impressive workethic
  • Neat, clean, and professional appearance
  • Must be organized and have the ability to problem solve
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

RESPONSIBILITIES

  • Greets and assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
  • Determines if the part is in stock, needs to be ordered or is available locally, providing pricing and availability information to customer.
  • Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line.
  • Answers phone calls, providing price quotes and other information.
  • Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
  • Provides high level of service to internal and external customers.
  • Pulls and fills orders from stock.
  • Notifies parts manager of outofstock parts or shop materials that need immediate attention.
  • Locates outofstock parts from outside source and submits an emergency order, if necessary; informs customer of expected delivery date.
  • Notifies the service advisor and the customer when special ordered parts have been received.
  • Notifies the body shop when all parts have arrived and when they will be delivered.
  • Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.
  • Follows up on backordered parts.
  • Verifies willcall and backorder files weekly and returns to vendors, or stocks those items not picked up or required.

Company Description:

Benefits:

  • Competitive Pay
  • 401(k) Profit Sharing
  • Life Insurance
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Paid Vacation
  • Paid Sick Time


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