Parts Front Counter Person

2 weeks ago

Tucson, United States Velocity Vehicle Group Full time

At Velocity Vehicle Group (VVG), we

represent

a premium commercial brand in medium to heavy truck dealerships. We provide

a full -service experience, from exceptional sales teams to highly skilled technicians and readily available parts. Our mission is to be the ultimate one-stop shop for truckers, owner operators, fleets, and companies. Combined with our Leasing and Rental business and financial services division, VVG stands as the premier truck dealership. What's

in it for

You

: Velocity Vehicle Group is a dynamic and rapidly expanding organization, and

we're

on the lookout for individuals who relish daily challenges and are passionate about delivering top-notch customer service, both within the company and to our valued clients. When you join VVG,

you'll

experience an extraordinary work environment, complete with competitive compensation and a comprehensive benefits package, including 401K with matching, as well as Medical, Dental, and Vision coverage. Become a part of our team and immerse yourself in a company that fosters a

Great Place to Work

culture What

You’ll

Do: The Parts Front Counter Person,

will be the face of our dealership, engage with customers and drive the success of our parts department. This dynamic role involves selling products and services for truck repairs, ensuring customer satisfaction by addressing inquiries and fulfilling requests. As a key player in

maintaining

the cleanliness and organization of the parts department,

you'll

pull parts for customers, handle returns, and contribute to merchandise displays. Your commitment to superior customer service extends to promptly greeting customers, resolving concerns to their satisfaction, and upholding ethical business practices. Front Counter Person Duties: Sells products for the repair of trucks according to customers’ needs Sells services for the repair of trucks to meet customer needs Maintains customer goodwill by greeting and acknowledging all customers Fulfills customer requests Sells

additional

parts and services by recognizing opportunities to up-sell Follows prescribed cash,

credit

and check processing procedures of the dealership Pulls parts for customers Receives returns from customers Assists

in keeping parts department clean and orderly Records all sales and/or customer transactions Assists Parts Manager with merchandise displays Maintains the retail sale floor and displays to meet or exceed the dealership’s standards and customer satisfaction Performs routine housekeeping tasks that

maintain

and enhance the cleanliness of products and the retail sales area Uses dealership equipment and resources safely and proficiently Customer Service Duties: Greets customers

immediately

in a courteous manner Assists

in resolving customer complaints and concerns and ensures the problem is corrected to the customer and dealership’s satisfaction Treats customers fairly and honestly and

demonstrates

company’s commitment to superior customer service and ethical business practices After Hour Duties: Performs cashiering functions after hours Answers telephone calls after hours Skills & Qualifications: High school diploma or the equivalent Three years or more experience with heavy-duty trucks and parts Demonstrated knowledge of truck engines,

transmissions

and rear axles Knowledge of after-market vendors Knowledge of supplies,

equipment

and mechanical parts Proficient in relevant computer applications Required language

proficiency

to effectively communicate with customers Experience in customer service environment preferred Data Entry and strong typing skills preferred Ability to effectively listen Ability to interpret customer needs Self-motivated Physical Requirements: Must be able to lift up

to 50 pounds at times. Must be able to pass post offer drug test, and physical Compensation: $20-$22/hour depending on experience and experience PLUS Bonus Benefits Velocity Vehicle Group Offers: Fantastic Culture 401k + match Health, Dental & Vision Insurance + HSA & FSA Employer paid Life Insurance Paid Vacation Days Company

perks

such as employee discounts, company events and training programs Excellent Training and Career Advancement Opportunities If

you're

passionate about customer interactions, parts sales, and contributing to an efficient and customer-centric environment, Apply Today Velocity Vehicle Group is an equal opportunity employer. Velocity Vehicle Group prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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