Associate Director, Customer and Commercial Operations

1 week ago

Parsippany, New Jersey, United States Embecta Full time

embecta is one of the largest pure-play diabetes care companies in the world, leveraging its nearly 100-year legacy in insulin delivery to empower people with diabetes to live their best life through innovative solutions, partnerships and the passion of approximately 2,000 employees around the globe.

For more information, visit or follow our social channels on LinkedIn, Facebook, Instagram and Twitter.


As the Associate Director of Customer and Commercial Operations at embecta, you will be the primary steward of fees, rebates, chargebacks, and customer master data within our commercial operations.

Your role will be pivotal in ensuring accuracy, efficiency, and compliance in managing these critical aspects of our business. You will work closely with cross-functional teams to optimize processes, drive revenue growth, and enhance customer satisfaction.

Responsibilities:

Fees Management:

  • Oversee the management of various fees associated with our products and services, including licensing fees, subscription fees, and service charges.
  • Develop and implement strategies to optimize fee structures, ensuring competitiveness while maximizing revenue.
  • Collaborate with finance and pricing teams to establish pricing guidelines and monitor fee performance against targets.

Rebates and Chargebacks:

  • Lead the rebate and chargeback processes, including negotiation with customers and partners to ensure timely payments and compliance with contractual obligations.
  • Develop robust rebate programs to incentivize sales and promote customer loyalty, while also managing associated financial risks.
  • Work closely with legal and compliance teams to ensure adherence to regulatory requirements and industry standards.

Customer Master Data Management:

  • Oversee the management of customer master data, ensuring accuracy, completeness, and consistency across systems and platforms.
  • Implement data governance policies and procedures to maintain data integrity and security.
  • Collaborate with IT and data management teams to optimize systems and tools for customer data management.

Process Optimization:

  • Identify opportunities to streamline and automate processes related to fees, rebates, chargebacks, and customer master data management.
  • Implement best practices and standard operating procedures to improve efficiency and reduce manual errors.
  • Continuously monitor and evaluate process performance, implementing enhancements as needed to drive operational excellence.

Compliance and Risk Management:

  • Ensure compliance with relevant regulations, industry guidelines, and internal policies related to fees, rebates, chargebacks, and customer data management.
  • Conduct periodic audits and assessments to identify potential risks and implement mitigation strategies.
  • Provide guidance and training to ensure awareness and adherence to compliance requirements among team members.

Cross-Functional Collaboration:

  • Collaborate closely with finance, sales, marketing, legal, and IT teams to align strategies and processes related to fees, rebates, chargebacks, and customer master data management.
  • Act as a liaison between different functional areas to facilitate communication, resolve issues, and drive cross-functional initiatives.

Basic Qualifications:

  • Bachelor's degree in business administration, finance, or a related field.
  • 10 + years' experience in commercial operations, with a focus on fees, rebates, chargebacks, and customer master data management within the medical technology or healthcare industry.
  • Solid understanding of regulatory requirements and compliance standards in the healthcare industry.
  • Proficiency in data management tools and systems, including CRM platforms and ERP systems.

Preferred Qualifications:

  • MBA or advanced degree preferred.
  • Strong analytical skills with the ability to interpret financial data and develop strategic recommendations.
  • Excellent leadership, communication, and negotiation skills.
  • Ability to thrive in a fast-paced, dynamic environment and drive continuous improvement initiatives.
embecta is an Equal Opportunity/AffirmativeAction Employer.

We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

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