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District Manager

3 months ago

Lombard, Illinois, United States Teriyaki Madness Full time

Teriyaki Madness is a fast-casual Asian concept satisfying guests with damn delicious, huge, made-to-order teriyaki bowls customized with all-natural, fresh ingredients and 7 house-made flavorful sauces.

We serve delicious bowls that also happen to be healthy, but warningthey're highly addictive.

Job summary:
Be responsible for the operations and results of a district for Teriyaki Madness restaurants in Chicago suburbs. Maintain the highest levels of integrity. Be a role model for the team.

Work Environment:
Teriyaki Madness Restaurants, your home office - drive between restaurants

Essential Functions:

-
Lead - _Ensure that others are inspired to learn more, do more and become more._

  • Be the leader that you want your managers to be
  • Address issues in the district with respect, empathy and strength
  • Demonstrate integrity
  • Drive the Company Culture throughout the District
-
Staff - _Make sure that all units have the appropriate levels of trained staff_

  • Determine your ideal and actual staffing levels
  • Build and execute staffing plans per restaurant with manager
  • Hire management level personnel
  • Discipline management level personnel
  • Ensure that managers are following the proper discipline process with their teams
-
Develop - _Make sure that the team in your district has the training and capability to succeed at their job._

  • Build and execute training plans per restaurant
  • Have a development plan for all the managers in the District
-
Execute - _Ensure that units are executing Brand and Business systems to a high level of excellence and according to standard and policies_

  • Have a clearly defined process to followup
  • Document and clearly communicate any opportunities
-
Maintain - _Ensure that equipment and buildings in the district are clean and in good working order_

  • Make sure that Maintenance logs are in use and taken care of in a timely basis
  • Follow company policy on R&M expense approvals
-
Market_ - _Own the Local Store Marketing (LSM) efforts in the District_

  • Co-Create LSM plan with Unit Managers
  • To reach out to the local community to find opportunities to integrate and participate
  • Propose to franchisee ideas for LSM

Collaborate -_To accomplish the company's objectives and mission_

  • With your Restaurant Managers
  • With the above store team
  • With vendors and service providers
  • Work with training unit to assist in Manager training
  • Ensure that staff is properly trained by Management team
  • Ensure that Training Checklists are executed with all team members

-
Plan_ _
  • Utilize all information and resources available to create an effective daily/weekly plan to achieve strategic and financial results in all units_
  • Review and analyze reports
  • Prioritize actions
  • Execute plan
  • Participate on Annual Business plan
  • Develop and execute a District plan by unit and by Unit Leader
  • Report updates, outcomes, challenges and needs

Direct Responsibilities at District Level:

  • Sales growth
  • Develop and implement strategies to achieve sales targets and drive business growth
  • Product & Labor Cost control
  • Staff (levels, turnover, training & morale)
  • Speed & quality of Service
  • Customer Feedback Report performance (SMG)
  • Health Inspection compliance & Brand Standards met (Brand Audit)
  • Ensure compliance with company policies, procedures, and standards
  • Conduct structured unit visits submit at least one visit evaluation form per unit per week.
  • Employee feedback survey


 RESULTS REPORTING
  • Daily followup with units
  • Document every store visit and provide feedback to Manager
  • Cover shifts when needed (missing GM or emergencies)
  • Oversee and manage multiple district locations, ensuring operational efficiency and effectiveness
  • Provide leadership and guidance to managers and their teams
  • Monitor and analyze key performance indicators to identify areas for improvement
  • Collaborate with crossfunctional teams to develop and execute strategic plans
  • Conduct regular meetings with managers to review performance, provide feedback, and address any issues or concerns
  • Manage budgeting, forecasting, and profit loss analysis for the district
  • Identify opportunities for process improvement and implement best practices across the district

Schedule Requirements:
_
Min 50 hours p/week - 5-6 days p/week_

  • Work at least 2 nights and one weekend day/night
  • Visit stores at least 2x per week per store
  • No less than 4 hours per restaurant visit
  • Submit weekly schedule plan by Monday
  • Send it by Tuesday

Service Commitment:
_
Sense of urgency on critical tasks delegated_

  • Maintain a positive attitude and provide excellent service to internal and external customers
  • Exhibit Team player behavior, by supporting others when needed.
  • Ability to be flexible in all situations based on business need
  • Collaborate with Unit Managers, fellow Managers and above store team members and vendors.
  • Strong leadership skills with the ab