General Manager

2 weeks ago

St Simons Island, Georgia, United States Sea Island Full time
General Manager - The Inn (Salary/Exempt)

Job Category

:

Rooms
Requisition Number

:

GENER007780
Apply now
Posted :

May 7, 2024
Full-Time
Locations

Showing 1 location
The Inn at Sea Island
St. Simons Island, GA 31522, USA

Description

Basic Job Function:
Lead the day-to-day business of the Inn at Sea Island to include:

Front Office, Housekeeping, Engineering, and Food & Beverage.

This position will be accountable for all financial aspects to include P&L statements, labor control, budgeting and capital projects and will work directly with Sales & Marketing team to develop, implement and monitor sell strategy to maximize revenues for property.

Use of Company Vehicle:

Designated to drive a company vehicle
Minimum five (5) years in management position of upscale resort or club
Ability to critique and manage labor and operating expenses to maximize both profitability and customer service experience
High School Diploma or equivalent credentials
Bachelor degree in Hospitality or Business related field. Four year degree preferred
Excellent communication skills, both written and verbal
Valid Georgia Driver's License
Must have a favorable driving history
Company policy requires that one must be 21 years of age or older to drive a company vehicle and pass a yearly Motor Vehicle Report (MVR) review
Proficient in Windows XP and Microsoft Office software applications such as:

Word, Excel, PowerPoint and Outlook
Proficient with peripherals, copier, fax, telephone and calculator
Monitor and maximize service quality in compliance with company service standards
Must have a history of developing and coaching teams
Must have ability to courteously present information to people in one-on-one and group situations
Consistently aspires to fulfill our core Company values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty & Trust)
Exhibits theSea IslandFive-StarBehavior Standards with guests, members and co-workers
Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively
Must be detail oriented and able to manage competing priorities and multiple deadlines in a fast paced environment
Ability to easily adapt to organizational and environmental changes
Must be flexible to working days, early mornings, evenings, weekends, and holidays
Report to work at the scheduled time, neatly groomed and in compliance with company Dress Code Policy

Tasks/Responsibilities:
Maintain high visibility and hands on management approach, with high levels of engagement with guests, members, owners and Team Members
Work with all resort departments to maintain maximum rapport and open communication channels to anticipate and satisfy member, guest and owner needs and demands
Interview, hire, train and develop the performance of direct reports
Craft, implement and monitor operating budgets, capital projects, forecasts of financial performance as well as monitoring and managing the financial performance to meet business goals and objectives
Foster an environment of creative solutions and ideas for improving service and efficiency
Develop and implement service standards and processes
Monitor all guest and employee areas for cleanliness, repair, and appearance, in accordance with company design criteria and standards
Partner with Sales and Marketing Team to develop programs and promotions to drive top line revenues, create efficiencies and value/service enhancements
Monitor online review sites (i.e. , ) for reviews and personally respond to any negative feedback
Learn the names and personally recognize our regular Guests and Members
Record and bill orders accurately into the register system and process payments using guest/member cards in accordance with accounting procedures
Oversee Food and Beverage operation, to include the continental breakfast and bar area
Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one's ability
If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) and follow-up on issues as needed (if computer access is not available give information to admin support)
Maintains cleanliness and organization in all work areas
Uphold appropriate departmental standards of quality/timing
Uphold and ensure compliance with all company and departmental policies and procedures
Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately
Attends all scheduled employee meetings and brings suggestions for improvement
Willing and timely execution of other duties as delegated by leadership
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

41 CFR c)

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