Senior Rental Representative

2 weeks ago


Traverse City, Michigan, United States Fleet Jobs Full time
Address: 274 US-31 S, Traverse City, MI 49685

Position Summary:A Penske Senior Rental Representative requires a confident individual with a customer service orientation, strong interpersonal and telephone skills, responsible for front line contact with prospects, managing a large fleet of vehicles, matching vehicle demand with availability, coordinating all aspects of customer accounts, ensuring complete customer satisfaction in a fast-paced environment.

Major Responsibilities:
  • Compute charges for merchandise or services and receive payments.
  • Prepare merchandise for display, or for purchase or rental.
  • Offer advice on a variety of products and services.
  • Answer telephones to provide information and receive orders.
  • Greet customers and discuss merchandise sought for rental.
  • Keep records of transactions and customer entries.
  • Prepare rental forms, obtaining necessary customer information.
  • Inspect and adjust rental items to meet customer needs.
  • Explain rental fees, policies, and procedures.
  • Interact with customers to provide product information, process orders, handle complaints.
  • Record customer interactions, inquiries, and complaints.
  • Resolve service or billing complaints, make necessary adjustments.
  • Contact customers regarding inquiries or claim results.
  • Refer unresolved complaints to appropriate departments.
  • Determine charges for services, collect payments, arrange billing.
  • Complete contracts, address changes, service orders using computers.
  • Other tasks as assigned.
Qualifications:
  • Minimum 1 year of customer service experience.
  • Sales experience preferred.
  • High School diploma required.
  • Some college or Bachelor's degree preferred.
  • Weekend availability required.
  • Basic computer skills including Microsoft Word, Excel, Outlook required.
  • Customer service, flexibility, teamwork, phone skills.
  • Valid driver's license required.
  • Full attendance essential.
  • Willingness to travel, background check, and drug screening required.

This position adheres to safety regulations set by the Department of Transportation and requires constant alertness and safe operation.

Associates must prioritize safety for themselves and others.Physical Requirements:
  • The associate must: read, communicate verbally/written, analyze information, understand instructions.
  • While performing duties, may need to stand, walk, and sit.
Associate must use hands, reach, occasionally lift up to 25lbs/12kg.
  • Specific vision abilities needed include close, distance, peripheral vision, depth perception, focus adjustment.
Penske is an Equal Opportunity Employer.Job Category: Sales/Customer ServiceJob Family: Customer ExperienceAddress: 274 US 31Primary Location: US-MI-Traverse CityEmployer: Penske Truck Leasing Co., L.P.Req ID:Salary:Date posted:05/25/2024

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