General Manager

2 weeks ago

Park City, Utah, United States Auberge Resorts Full time
Company Description

Nestled snugly in the heart of Deer Valley in Utah's Wasatch Mountains, the Goldener Hirsch Inn and Residences is just steps from the Silver Lake Express lift and ski access. You can also easily set off hiking, and biking on the trails, and soak in the spectacular views of Bald Eagle Mountain. The Inn features just 18 rooms, and the Residences showcases 49 newly renovated rooms, allowing us to offer you the ultimate in intimate, personalized service alongside five-star amenitiesincluding European king beds, plush robes and slippers, and an acclaimed restaurant consistently attracting rave reviews

Job Description

The General Manager will be responsible for leading a team to drive extraordinary performance in all areas of the hotel operation. This role sets the strategic direction ensuring alignment with our luxury standards and values. Serves as the coach and champion of all team members, attracting new talent, developing their skills, and creates a positive and enriching culture on property. This role is a consummate host - serving as the Ambassador and key spokesperson for the hotel, nurturing relationships with team members, hotel owners and within the community.
  • Effectively managing the owner relationships on behalf of Auberge, to ensure the owners maintain trust and confidence in our stewardship of their assets.
  • Oversee the development of the strategy and business plan to deliver on our mission of being the best-loved operator of one of a kind luxury hospitality and experiences.
  • Responsible for initiating, facilitating, and guiding well-designed and creatively curated guest experiences unique to the property through adventures, activities, classes, amenities, product selection, partner alignment, and space activation. Establishing and maintaining thematic stories and elements that influence and guide the properties guest experience.
  • Develop the recruitment and employee branding strategy so that we are the employer of choice in the market. Build a rich culture of trust, pride and joy that will result in a high employee advocacy and engagement.
  • Oversee the creation and successful implementation of the guest experience - Pre-Arrival, Arrival, During The Stay, Departure and Post-Departure to ensure that our guests report the highest levels of personal and customized services, and that our team is motivated and engaged.
  • Oversight of OS&E, Uniform Program, Retail Program to ensure we are design-led in all our guest touch points.
  • Ensure that accurate monthly forecasting is presented to ownership for financial planning.
  • Be the sales champion and visible with most influential travel advisors, clients and media.
Qualifications
  • 10+ years progressive experience in hotel operations management preferably as a General Manager
  • Proven expertise at successfully driving the performance of a luxury hotel
  • Experience in driving sales & marketing, strong operations background within a luxury hotel
  • Strong understanding of food & beverage operations within complex environments
  • BS/BA degree in Hotel Management or related field
Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations. Please visit to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

Our mission is to be the best-loved operator of one-of-a-kind luxury properties and experiences. Auberge is a family of intimate, one-of-kind hotels and resorts that define an approachable style of luxury in both product and service that resonates with the curious modern traveller. Passionately local, experience-led, romantic, and stylish, these hotels hum with a vibrancy that is both refined and relevant.

Auberge Resorts LLC is an Equal Opportunity Employer, M/F/D/V. Auberge Resorts LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auberge Resorts LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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