Replenishment/Sales Analyst

1 week ago

Stamford, Connecticut, United States Harvest Hill Beverage Company Full time
Job DescriptionJob Description

About Harvest Hill:

Harvest Hill Beverage Company is one of the nation's largest independent branded beverage producers, delivering consistent annual revenue growth, with sales of just under $1 billion. The company was formed in June 2014 with the acquisition of Juicy Juice, and further expanded with 3 subsequent acquisitions which were consolidated into one company in May 2017. Our portfolio of iconic brands includes Juicy Juice, SunnyD, Veryfine, Fruit2O, Little HUG, Daily's Cocktails, and Nutrament. We manufacture, market, and distribute across multi-channels including Grocery, Mass Merchandisers, Warehouse Clubs, Convenience, Foodservice, and Liquor Distributors.

Harvest Hill is headquartered in Stamford, CT with a nationwide network of manufacturing and distribution facilities. We employ close to 1,000 employees in the United States and are owned by private equity firm, Brynwood Partners. For more information, visit

Position Summary:

We are currently hiring for a Replenishment/Sales Analyst in Bentonville, AR. This position will be responsible for providing effective customer service and sales support for all internal and external customers by using excellent, in-depth knowledge of company products and systems.

Primary Responsibilities:


• Analyze and process EDI and manual customer orders (changes, returns, and invoices according to established department policies and procedures)


• Provide timely and accurate information to incoming customer order status and product knowledge requests


• Evaluate warehouse and store inventory gaps, and report findings to sales team


• Address customer complaints by determining root cause analysis into problem, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution


• Enter and update order routing information in a variety of customer and transportation systems including customer portals


• Work closely with the credit department to resolve disputed credit items


• Provide timely feedback to the company regarding service failures or customer concerns


• Reconcile order/shipment activity


• Update orders based on customer specific requests and/or supply chain requirements


• Back-up on daily release of Wal-Mart and Sam's Purchase orders for processing as needed


• Support the creation of customer-facing sales presentations

Additional Responsibilities – OTIF, SQEP, Sales Insights/Analysis Reporting:


• Email TL carriers to have them reschedule any missed appointments


• Note each order with the appointment date/ time to facilitate tracking of actual versus reported performance


• Reach out to LTL carriers to schedule appointments and follow up and reschedule as needed for missed appointments


• Provide feedback to plant/shipping locations and coordinate with customer for supply chain related product/carrier availability impacting daily orders


• Report, analyze and track OTIF & SQEP weekly to ensure company is meeting compliance goals


• Support with internal and external sales reporting needs and analysis.

Required Qualifications:


• 1+ years' experience in CPG Customer Service or related field


• BS/BA degree (or equivalent work experience)


• Retail Link experience


• Demonstrated analytical and problem-solving skills


• Works well under pressure and remains calm in difficult situations


• Ability to work independently, creatively, and efficiently with minimal direction in an unstructured environment


• Ability to multi-task, prioritize, and manage time effectively


• Strong planning and organization skills: ability to establish work plans, multi-task, and prioritize simultaneous projects


• Thorough and detail oriented


• Strong listening, verbal and written communication skills


• Advanced experience using Microsoft, Excel and Word

Desired Qualifications:


• Proficiency with computer systems and enterprise software (e.g., Microsoft Excel, Retail Link, Enterprise Resource Planning systems)


• Experience in identifying, initiating, and driving improvements to processes and work streams


• Energy, enthusiasm, commitment, courage, and entrepreneurial excitement

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