Franchise Technology Specialist

1 week ago

Franklin, Tennessee, United States Servpro Industries, LLC Full time

What we offer

  • Excellent health benefits plan, which includes medical, vision and dental options
  • 401(k) with company match
  • Company profit sharing plan
  • Generous paid time-off and paid holidays
  • Paid parental leave
  • Company-paid mental health benefit through Headspace
  • 2 free on-site fitness rooms
  • Employee Assistance Program
  • Employee Resource Groups
  • Personal and professional development program

Job Summary

The Franchise Technology Specialist is responsible for the design and delivery, and support of training associated with new and existing SERVPRO technology.

The Franchise Technology Specialist will work with internal stakeholders and the franchise community on how to properly use new SERVPRO technology as well as new features of existing SERVPRO technology.

You will

  • Design and deliver training content associated with SERVPRO Franchise Technology.
  • Work with IT to provide initial training and support for Alpha/Beta test groups.
  • Serve as Classroom Instructor/Facilitator: Function as Operations Support division classroom instructor or facilitator for targeted SERVPRO learning content dealing with SERVPRO technology.
  • Work in tandem with other technology training and rollout stakeholders such as the Information Systems and Field Consulting teams to optimize the efforts of each team.
  • Ensure that all SERVPRO technology training plans efficiently equip each position within the franchise community with the knowledge they need to succeed.
  • Imbed key performance metrics throughout the technology training to highlight what data entry is required.
  • Ensure that all training content and classes emphasize not just how to use the technology but also the why behind certain actions. (i.e., downstream impacts, client visibility, customer satisfaction, key performance metric impact, etc.).
  • Train all technology support resources including the SERVPRO Help Desk and members of the Field Operating Systems and Field Consulting teams to ensure franchises have access to knowledgeable support.
  • Coordinate with all implementation stakeholders to address any challenges in a timely manner.
  • Evaluate individual and organizational performance on a regular basis to ensure training is meeting business needs and improving performance.
  • Provide virtual or on-site technology assistance to assist franchises, as necessary.
  • Optimize the technological aspects of all SERVPRO training courses. Provide guidance to instructors and instruct, as necessary.
  • Leverage hands-on experience and student interactions to advise on the improvement of SERVPRO technology.
  • Address Revelation support tickets as assigned.

You have

  • One (1) to three (3) years of experience in software training required.
  • Two (2) years of experience with an accounting software, QuickBooks Online preferred.
  • Experience in Xactimate is preferred.
  • Experience with CoreLogic suite of software, including CoreLogic Mitigate and Estimate is preferred.
  • Proficient in Microsoft Office, including Microsoft Word, PowerPoint, Excel (including pivot tables) and Outlook. Working knowledge of Google Drive and WorkCenterTM preferred.
  • Enjoy identifying and incorporating training best practices using lessons learned, industry standards, and client feedback.
  • Have excellent organizational, analytical, and communication skills.
  • Working knowledge of adult learning theories.
  • Excellent written and oral communication skills.
  • Strong attention to detail to ensure accuracy and provide validation of results.
  • Intellectual curiosity, along with excellent critical thinking skills, to be able to disaggregate issues, identify root causes and recommend solutions.
  • Ability to execute/manage multiple projects simultaneously while balancing competing and changing priorities.
  • Effective interpersonal and organizational skills.
  • Effective written and verbal communication skills; able to conduct task demonstrations, develop and deliver presentations, convey technical concepts to non-technical audiences, and produce written training content.
  • Strong focus on delivering excellent customer service.
  • Bachelor's degree in business administration, finance, or related field; comparable experience
  • Skills certification in QuickBooks application.
  • Skills certification in Xactimate application.
  • Advanced training in a business function is a major plus.

Working conditions

  • This position functions in a fast-paced corporate office environment with adherence to SERVPRO operating guidelines and standards.
  • The standard working hours for this position are Monday – Friday 8:00 am to 5:00 pm. This position will require longer hours or occasional Saturday work due to class scheduling; some scheduling flexibility will be needed to accommodate the needs of the business.
  • This job requires bending, lifting, or stooping to operate standard office equipment such as computers, printers, telephones, copiers, fax machines and scanners.
  • The ability to sit, stand or talk for prolonged periods of time is required.
  • Position applicants must be able to lift 35 pounds independently or with assistance.
  • The ability to work around cleaning products and chemicals.
  • The ability to travel independently and maintain a valid Driver's License. Average overnight travel is 10-15% per month..

About SERVPRO

For more than 50 years, SERVPRO has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together.

SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.

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