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Supplier Quality Engineer, Infrastructure Reliability

3 months ago

Herndon, Virginia, United States Amazon Data Services, Inc. Full time
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running.

We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.

We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles.

You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers.

And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own

The AWS Data Center Engineering (DCE) organization provides engineering support for our data centers throughout their lifecycle.

The DCE Infrastructure Reliability & Quality (IRQ) group fulfills this objective by ensuring the highest level of initial quality and ongoing support from our vendors.

As a Supplier Quality Engineer (Infrastructure Quality Engineer) you will interface daily with AWS Engineering teams, Procurement teams, and vendors to manage infrastructure equipment quality.

Our Supplier Quality Engineer is responsible for supplier qualifications, quality monitoring at supplier sites, supplier quality issue resolution and supplier development and quality improvement initiatives.

If you want to be a part of a team that has a daily impact on company success, this is a great opportunity for you.

In this role you will lead internal and external engagements with engineering, procurement, supply chain management, operations, finance, construction, and suppliers to deliver robust and resilient quality systems at our vendors and within AWS.

You will identify supplier quality defects or waste in AWS processes, and drive new processes to eliminate the defects and prevent them from recurring without posing risk to availability.

This position is primarily focused on supporting the security vertical and related hardware/software platforms within the Data Center infrastructure.

Your responsibilities include:

  • Develop, implement and maintain the supplier quality roadmap across engineering and procurement teams.
  • Verify AWS quality standards are met at suppliers through in person and remote audits.
  • Define and roll out incoming inspection/first article inspection plans
  • Drive supplier and product qualification and assessment processes in support of procurement teams.
This includes effective resolution of any issues identified.

  • Monitor and report on supplier performance quality metrics and actions.
  • Lead supplier quality issue resolution in partnership with engineering, construction and commissioning teams.
  • Develop and support suppliers with quality improvement initiatives and Key Performance Indicators (KPI).
Provide a feedback mechanism from suppliers to internal teams on joint quality issues.

  • Work on concurrent projects, sometimes in multiple geographical regions.
Keys to success in this role include sound judgment and excellent written/verbal communication skills.
Travel required, both international and domestic, approximately 30-50%

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running.

We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.

We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles.

You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers.

And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key job responsibilities
ADiverse Experiences
AWS values diverse experiences.

Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply.

If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform.

We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences
Amazon values diverse experiences.

Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply.

If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Work/Life Balance
We value work-life harmony.

Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.

When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.

Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer.

That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

mazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform.

We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Amazon values diverse experiences.

Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply.

If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

We value work-life harmony.

Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.

When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.

Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

We're continuously raising our performance bar as we strive to become Earth's Best Employer.

That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.


Amazon Web Services (AWS) is committed to a diverse and inclusive workplace to deliver the best results for our customers.

Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status; we celebrate the diverse ways we work.

For individuals with disabilities who would like to request an accommodation, please let us know and we will connect you to our accommodation team.

You may also reach them directly by visiting please

We are open to hiring candidates to work out of one of the following locations:

Herndon, VA, USA

BASIC QUALIFICATIONS

  • Bachelors degree in Electronics, Mechatronics, or Electrical engineering; or a related fields involving electronic / electromechanical / control systems.
  • 6+ years of industry experience in construction, project management, manufacturing, or operations support.
  • 8+ years in a quality management function with direct interaction with suppliers.
PREFERRED QUALIFICATIONS

  • MBA or advanced degree in engineering or other quantitative disciplines
  • Expert knowledge in manufacturing processes, ISO9000, quality control plans and failure analysis or problem solving methodologies.
  • Quality Experience with Electronic systems, control/automation systems or IoT/sensor devices.
  • Six Sigma certification.
  • Lean certification.
  • Highly proficient in Excel and the creation of tables, data, dashboards, reports, including advanced analysis features.
  • Project Management experience.
  • Experience with data center operations and infrastructure equipment.
  • Ability in managing multiple qualification activities and development schedules.
  • Proven experience in working with external design and manufacturing supply chain partners.
Meets/exceeds Amazon's leadership principles requirements for this role
Meets/exceeds Amazon's functional/technical depth and complexity for this role