Customer Service Representative

2 weeks ago

Cleveland, Ohio, United States Shakeronline Full time

Increase your productivity, customize your experience, and engage in information you care about.

**Job Opportunities**

Please submit your resume and/or application by email to You may also mail it to City of Shaker Heights, Human Resources Dept., 3400 Lee Rd., Shaker Heights, OH

The City of Shaker Heights is an Equal Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential tasks. Effective 2016, the City no longer hires external candidates who use any form of tobacco or nicotine products. Education Description Qualifications Special Requirements **Public Works**

**Customer Service Representative**

Extensive customer service, answering telephones, resolving resident complaints and recording them in detail, greeting the public, coordinates resident concerns with staff, does related work as required.

DISTINGUISING FEATURES OF THE CLASS This is responsible clerical work involving the answering of the telephone, resolving customer complaints with great attention to details, greeting public, and performing light secretarial duties. The work is performed in accordance with prescribed procedures outlined by the Director of Public Works.

ESSENTIAL FUNCTIONS/TYPICAL TASKS:

Extensive customer service, answering telephones, greeting the public;

Gives detailed information in response to public inquiries concerning city services;

Obtains and investigates all relevant information in order to resolve issues;

Understands how to refer unresolved resident complaints to appropriate staff;

Performs and coordinates projects with other office staff;

Collects and prepares data for records and reports;

Responsible for the day-to-day data entry and resident calls for all department services.;

Maintains and updates databases;

Enters, maintains and closes work orders for all department services;

Collect deposits or payments, and/or arrange for billing;

Maintains and orders office supplies;

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Assists other office personnel and supervisors as needed;

Performs other clerical and secretarial duties.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

Computer skills required - Microsoft Windows environment, including strong knowledge of Word, Access, and Excel. Experience in government or construction environment preferred; knowledge of office terminology, procedures and equipment; knowledge of mathematics and good grammar; a clear pleasing voice and manner of speaking; ability to understand and follow simple oral and written directions; clerical aptitude; tact and courtesy; ability to operate standard office equipment; ability to file and type accurately at a reasonable rate of speed; ability to take initiative; ability to establish and maintain effective working relationships with associates and general public.

ACCEPTABLE EXPERIENCE AND TRAINING:

Completion of a standard high school course or any equivalent combination of experience and training which provides the required knowledge, skills and abilities. Excellent knowledge of Microsoft Windows environment. A minimum of 3 years of relevant customer service experience required.

  • Customer Service Representative

    4 weeks ago

    Cleveland, Ohio, United States Brunswick Companies Full time

    Company DescriptionBrunswick Companies is a family-owned business with a 45-year history providing insurance, risk management, and surety products across the nation. Our team is committed to developing and mentoring all new employees.Job DescriptionWe are seeking a dedicated and motivated Customer Service Representative to help with our continued growth and...

  • Customer Service Representative

    1 month ago

    Cleveland, Ohio, United States Brunswick Companies Full time

    Company DescriptionBrunswick Companies is a family-owned business with a 45-year history providing insurance, risk management, and surety products across the nation. Our team is committed to developing and mentoring all new employees.Job DescriptionWe are seeking a dedicated and motivated Customer Service Representative to help with our continued growth and...

  • Customer Service Representative

    4 weeks ago

    Cleveland, Ohio, United States Cintas Full time

    Requisition Number: 174821Job DescriptionCintas is seeking a Customer Service Representative to provide customer service to both our internal partners and our external customers through various activities. Responsibilities include answering customer calls and providing prompt issue resolution; data entry; assisting in account reconciliation; preparing...

  • Customer Service Representative

    4 weeks ago

    Cleveland, Ohio, United States Cintas Full time

    Requisition Number: 174821Job DescriptionCintas is seeking a Customer Service Representative to provide customer service to both our internal partners and our external customers through various activities. Responsibilities include answering customer calls and providing prompt issue resolution; data entry; assisting in account reconciliation; preparing...

  • Customer Service Representative

    2 weeks ago

    Cleveland, Ohio, United States Provide A Ride Full time

    JOIN OUR TEAM TODAY FUN ENVIRONMENT EMPLOYMENT APPRECIATION DAYS SPIRIT WEAR OPPORTUNITY FOR BENEFITS AND MORE At Provide A Ride, we strive to ensure our customers reach their destinations with care and efficiency at any time of the day. Join our dedicated call center team where you will play a crucial role in assisting customers with trip scheduling,...

  • Member Service Representative

    2 weeks ago

    Cleveland, Ohio, United States Cleveland YMCA Full time

    YMCA of Greater Cleveland has an immediate need for a **Member Service Representative.** The **Member Service Representative** is responsible for conducting all member interaction tasks to promote member satisfaction, membership sales, and retention. These tasks include phone and in-person interaction with members and YMCA staff members, administrative...

  • Traveling Field Service Representative

    1 month ago

    Cleveland, Ohio, United States Daniels Sharpsmart Inc Full time

    Daniels Health is searching for a customer service oriented individual to join us as a Traveling Field Service Representative. This position is responsible for the inspection and servicing of all products within their assigned hospital or medical center. They will be responsible for maintaining inventory and delivering the first line of customer service on...

  • Traveling Field Service Representative

    4 weeks ago

    Cleveland, Ohio, United States Daniels Sharpsmart Inc Full time

    Daniels Health is searching for a customer service oriented individual to join us as a Traveling Field Service Representative. This position is responsible for the inspection and servicing of all products within their assigned hospital or medical center. They will be responsible for maintaining inventory and delivering the first line of customer service on...

  • Customer Service Associate

    1 month ago

    Cleveland, Ohio, United States Lakeshore Technical College Full time

    Customer Service Associate / Student Billing# of Weeks: 52 Hours per week: 40.00 Work Schedule Days: Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday Schedule: Monday-Friday, eight hour shift. Reports To: Admissions and Customer Service Manager Recruitment Group: Full-Time Non-Exempt (Hourly) Multiple Locations - See job description for...

  • Customer Service Associate

    4 weeks ago

    Cleveland, Ohio, United States Lakeshore Technical College Full time

    Customer Service Associate / Student Billing# of Weeks: 52 Hours per week: 40.00 Work Schedule Days: Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday Schedule: Monday-Friday, eight hour shift. Reports To: Admissions and Customer Service Manager Recruitment Group: Full-Time Non-Exempt (Hourly) Multiple Locations - See job description for...

  • Customer Service

    2 weeks ago

    Cleveland, Ohio, United States Chick-fil-A Full time

    Join Our TeamYour Talent + Our Team = The Perfect Pair If you are looking for an awesome, healthy, team-oriented, generous environment, this job is for you. We are looking for women and men who have a desire to impact the community with remarkable hospitality and intentional care for others. Flexible Hours You probably have commitments to your family,...

  • Customer Service Specialist

    2 weeks ago

    Cleveland, Ohio, United States CCP Industries Full time

    The Tranzonic Companies is a hub for a strategic collection of manufacturing and sales companies that lead the way in multiple categories - from personal care and protection to textiles, from cleaning products to contamination control - to empower its distributor partners into the future. Their cohesive approach promotes operational efficiency and fuels...

  • Customer Service Dispatcher

    3 days ago

    Cleveland, Ohio, United States Case Western Reserve University Full time

    Apply for JobJob ID12820LocationCase Main CampusFull/Part TimeFull-TimeRegular/TemporaryRegularAdd to Favorite JobsEmail this JobJob DescriptionPOSITION OBJECTIVEWorking under general direction, oversee the general operations of the Customer Service Center. Intake service requests, process, and delegate services for the facilities services and maintenance...

  • Route Sales Representative

    2 weeks ago

    Cleveland, Ohio, United States SRP Companies Full time

    Job Details. Level Entry. Job Location Cleveland, OH Position Type Full Time. Education Level High School. Salary Range $ $18.03 Hourly. Travel Percentage Road Warrior. Job Shift Any. Job Category Retail. Route Sales Representative Are your Sales Representative, Route Sales, Representative, Sales, Retail, Customer Service

  • Owner Experience Representative

    2 weeks ago

    Cleveland, Ohio, United States Flexjet Full time

    Job DescriptionJob DescriptionFlexjet is currently seeking qualified candidates to join our team as an Owner Experience Representatives. This position represents Flexjet in a positive and professional manner while serving as the primary contact for clientele and creating a positive environment to exceed customer expectations. Primary role will be assisting...

  • Customer Service/Sales Support

    2 weeks ago

    Cleveland, Ohio, United States Kaufman Container Full time

    Sales Coordinator Reports to Sales Coordinator Team Lead Job Description To provide excellent service and administrative capabilities to specified account base. Responsible for customer service and purchasing activities required to assure best possible service to Kaufman Container customers. Works directly with the account manager who is responsible for all...

  • Room Service Representative

    2 weeks ago

    Cleveland, Ohio, United States MetroHealth Full time

    Location: METROHEALTH MEDICAL CENTERBiweekly Hours: 80.00Shift: 1030a-7pThe MetroHealth System is redefining health care by going beyond medical treatment to improve the foundations of community health and well-being: affordable housing, a cleaner environment, economic opportunity and access to fresh food, convenient transportation, legal help and other...

  • Territory Sales Representative

    2 weeks ago

    Cleveland, Ohio, United States AMS Retail Solutions Full time

    Immediate opening for Territory Representative for Bosch Power ToolsIdeal candidates have experience in the big box home improvements stores, some power tool experience. As a Territory Representative, you would be the first point of contact with the retail store associates, management as well as the store customers promoting Bosch Power Tools. Must be sales...

  • Outside Sales Representative

    2 weeks ago

    Cleveland, Ohio, United States Tuckerman Consulting Full time

    Job DescriptionOutside Sales Representative: Brooklyn Heights, OH - 2 days in office / 3 in fieldOpen Territories: Greater Cleveland, Northern Akron, Greater EastlakeCompensation: ~$50k Guaranteed Base & Allowances + Uncapped Commissions & Quarterly Bonuses (OTE: $65k-$85k)Come join a leading sales force as an Outside Sales Representative in the work wear...

  • Service & Sales Representative (CLE) - Full-Time & Part-Time

    2 weeks ago

    Cleveland, Ohio, United States CLEAR Full time

    Job DescriptionExplore a typical day at CLEAR by watching the video above.The role of a CLEAR Service and Sales Representative (Ambassador) is all about creating seamless experiences for our members, bringing a touch of magic to their day-to-day.What You'll Be DoingAs an Ambassador for CLEAR, you will be focusing on Security, Service, and Sales:Adhering...