Operations Manager

2 weeks ago

Stanford, United States InsideHigherEd Full time
Operations Manager Graduate School of Business, Stanford, California, United StatesNew Administration 5 days ago Post Date 103400 Requisition #Stanford's Graduate School of Business (GSB) has built a global reputation based on its immersive and innovative management programs. We provide students a transformative leadership experience, pushing the boundaries of knowledge with faculty research, and offering a portfolio of entrepreneurial and non-degree programs that deliver global impact like no other. We are committed to advancing diversity, equity, and inclusion in service of our mission of developing innovative, principled, and insightful leaders who change lives, change organizations, and change the world. We invite you to be part of this mission.
The External Relations Department of the GSB is seeking a highly skilled and motivated Operations Manager to join our team. This pivotal role is integral to the seamless execution of our alumni and donor engagement initiatives. As the Operations Manager, you will lead efforts to streamline processes, enhance operational efficiency, and ensure the highest standards of service and support are maintained. You will collaborate with various teams to optimize operational processes and workflows, manage comprehensive documentation, and leverage innovative solutions to foster and strengthen our relationships with alumni and donors.
This role will be responsible for overseeing daily operations and driving strategic projects. Your expertise in operations management, coupled with your proactive and detail-oriented approach, will be crucial in advancing our mission to develop principled, innovative leaders who make a significant impact globally. If you are passionate about operational excellence and thrive in a dynamic, collaborative environment, we invite you to be part of our mission at Stanford GSB.

Your primary responsibilities* include:
  • Evaluate platforms, functions, and policies to identify issues and develop recommendations for solutions.Oversee the daily operations of the Operations and Strategy team, enhancing our service and support model within External Relations and across GSB.Manage the creation and maintenance of a documentation library for External Relations, including an annual review of documentation.Drive operational aspects of systems and platforms, including managing usage, licenses, renewals, and migration/wind down plans.Develop systems to provide greater visibility and transparency into operational processes.Project manage the budget process for External Relations under the direction of the Associate Dean of External Relations and Senior Directors.Explore and audit existing and new technologies for process improvement and goal tracking, including developing regular training programs.Partner with management and leadership on the relationship management of top-tier donors and volunteers, including CRM coordination and pipeline management for volunteer boards and councils.Serve as a liaison between alumni, staff, and other university departments to facilitate effective communication and collaboration.Oversee the operation and management of the Campaign Dashboard, partnering with the data and digital team to strengthen the distribution of email engagement metrics, web analytics, and other business insights.Collaborate with the data and digital team to manage projects aimed at improving data hygiene and management practices across External Relations.Potentially lead administrative staff and interns, providing guidance and support to achieve departmental objectives.
To be successful in this position, you will bring:
  • Bachelor's degree and five years of relevant experience, or combination of education and relevant experience.Demonstrated ability to establish priorities, manage shifting priorities, and handle numerous time-sensitive projects with multiple deadlines.Ability to accomplish goals working through formal and informal channels, with diplomacy and tactfulness.Demonstrated creativity, problem solving, critical analysis, initiative, judgment and decision-making skills.Demonstrated ability to develop and meet budget goals.Demonstrated solid planning and organizational skills.Demonstrated experience working independently and as part of a team.Excellent interpersonal, written and oral communication skills.Ability to direct the work of others, for jobs requiring supervision.
The expected pay range for this position is $95,000 to $148,000 per year.Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website ) provides detailed information on Stanford's extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.How to ApplyWe invite you to apply for this position by clicking on the "Apply for Job" button. To be considered, please submit a cover letter and résumé along with your online application.Why Stanford is for YouStanford's dedicated 16,000 staff come from diverse educational and career backgrounds. We are a collaborative environment that thrives on innovation and continuous improvement. At Stanford, we seek talent committed to excellence, driven to impact the future of our legacy, and improve lives on a global sphere. We provide competitive salaries, excellent health care and retirement plans, and a generous vacation policy, including additional time off during our winter closure. Our generous perks align with what matters to you:Freedom to grow. Take advantage of career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or leader discuss global issues.A caring culture. We understand the importance of your personal and family time and provide you access to wellness programs, child-care resources, parent education and consultation, elder care and caregiving support.A healthier you. We make wellness a priority by providing access to world-class exercise facilities. Climb our rock wall, or participate in one of hundreds of health or fitness classes.Discovery and fun. Visit campus gardens, trails, and museums.Enviable resources. We offer free commuter programs and ridesharing incentives. Enjoy discounts for computers, cell phones, recreation, travel, entertainment, and moreWe pride ourselves in being a culture that encourages and empowers you.The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assignedConsistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources at For all other inquiries, please submit a contact form.Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Additional Information
  • Schedule: Full-time
  • Job Code: 4122
  • Employee Status: Regular
  • Grade: J
  • Requisition ID: 103400
  • Work Arrangement : Hybrid Eligible

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