Human Resources Administrator

Summary

The HR Administrator assists the HR department with various administrative functions. This position is

the first point of contact for all HR related queries from employees, ensuring smooth and efficient HR

operations.

Essential Duties and Responsibilities

• Answers incoming calls, emails, and fax inquiries in a timely and professional manner.
• Provide first-level support to employees by resolving their issue or escalating the inquiry to the

appropriate department when necessary.

• Performs clerical duties such as filing, photocopying, scanning, and collating.
• Keeps records related to employee information such as personal data, compensation, benefits,

tax data, attendance, performance reviews or evaluations, and termination date and reason.

• Administers pre-employment background checks and prepares new hire documentation.
• Updates employee files to document personnel actions and to provide information for payroll and

other uses.

• Examines employee files to answer inquiries and provide information to authorized persons.
• Answers DOL unemployment inquiries and completes verification of employment requests for

employees.

• Provides Walden Security benefits information and assists with completing the necessary forms to

enroll and cancel benefits.

• Completes verification of employment requests for employees.
• Builds a professional relationship with customers, employees, and staff.
• Completes monthly reports.
• Assists with coordinating and scheduling of new hires. Creates and enters new employee personnel information into the HRIS.
• Informs new hires of the hiring process including training dates, ISOT, medical requirements, drug

screens, etc.

• Can inform employees of benefits programs such as life, health, dental and disability insurances,

pension plans, vacation, sick leave, leaves of absence, and employee assistance.

• Prepares employee separation notices and related documentation.
• Participates in company Quality Assurance initiatives, including record-keeping, training, and

auditing.

• Performs a variety of tasks unique to each specific government account.
• Other duties may be assigned by the Human Resources Manager.
• The HR Administrator may serve as a back up to the HR Specialist when needed, performing the

following tasks:

• Corresponds with Marketing Department to provide client and officer updates, awards,

birthdays, training schedules (etc) to be included in the Walden Report.

• Partners with FSD Regional Management and Operations management to identify hiring

and training needs.

• Maintains applicant flow and sourcing methods; sources hourly candidates for the contract

Operations including placing advertisements, attending career fairs, directing sourcing,

and job posting both internally and externally.

• Interviews and hires qualified hourly candidates for the Federal Services Division through

phone and in-person interviews, pre-employment tests, drug screens, applicant

background checks, filing and obtaining required licensing and other documentation.

Supervisory Responsibilities

• This job has no supervisory responsibilities.
• The Human Resources Administrator reports to the Human Resources Manager and is subject to

supervision from the Human Resource Manager and Director of Human Resources

Competency

To perform the job successfully, an individual should demonstrate the following competencies (minimum of 5):

Competency

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer

needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance;

Meets commitments.

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others

without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Oral Communication - speaks very clearly and persuasively in positive or negative situations; listens and

gets clarification; responds well to questions; demonstrates group presentation skills; participates in

various meetings.

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies

writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others'

views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team

above own interests; Able to build morale and group commitments to goals and objectives; Supports

everyone's efforts to succeed.

Diversity- Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences;

Educates others on the value of diversity, Promotes a harassment- free environment; builds a diverse

workforce.

Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity

and ethically; Upholds organizational values.

Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and

on time; supports organization's goals and values; Benefits organization through outside activities;

Supports affirmative action and respects diversity.

Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgement; Supports

and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes

timely decisions.

Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles;

Measures self against standard of excellence.

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional

resources; Develops realistic action plans, Sets goals and objectives; Organizes or schedules other

people and their tasks.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure Treats others with

respect and consideration regardless of their status or position; accepts responsibility for own actions;

Follows through on commitments.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality;

Applies feedback to improve performance; Monitors own work to ensure quality.

Adaptability - Adapts to changes in the work environment; Manages competing demands; Change's

approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected

events; adapt to new product introduction, emergent business needs, and business evolution.

Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered

when absent; Arrives at meetings and appointments on time.

Dependability - follows instructions, responds to management direction; takes responsibility for own

actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes

tasks on time or notifies appropriate person with an alternate plan. Goal and detail oriented.

Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities;

Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for

and offers help when needed.

Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates

suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and

information in a manner that gets others' attention.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The

requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or general education degree (GED); or one to two years related experience

and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read and interpret documents such as safety rules, operating policies and maintenance

instructions and procedure manuals.

Ability to write routine reports, business correspondence, and procedure manuals.

Mathematical Skills

Ability to calculate figures and amounts with basic addition, subtraction, multiplication and division with

accuracy.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or

diagram form.

Computer Skills

To perform this job successfully, the Human Resources Administrator I/Receptionist should possess

intermediate skills in Microsoft Office software including Word, Excel and Outlook and should have

working knowledge of applicant tracking systems (ATS), Human Resources systems (HRIS), internet

programs and order processing systems.

Certificates, Licenses, Registrations

Current/valid state driver's license

Other Qualifications

Ability to pass a drug screen and criminal background check. Must be able to travel on a limited basis

(less than 10%).

Physical Demands

The physical demands described here are representative of those that must be met by an employee to

successfully perform the essential functions of this job. Reasonable accommodations may be made to

enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee

is frequently required to stand; walk; sit and use hands to finger, handle, or feel. The employee is

occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by

this job include close vision, distance vision, depth perception, ability to adjust focus and ability to see

and distinguish basic colors.

Work Environment

The work environment characteristics describes here are representative of those an employee

encounters while performing the essential functions of this job. Reasonable accommodations may be

made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Other Tasks

This job description reflects management's assignment of essential functions, it does not prescribe or

restrict the tasks that may be assigned.

We offer every employee - from executive managers to administrative support to security professionals - unique and generous benefits, as well as opportunities for career growth.

So if you're ready to embark on a meaningful career with one of the nation's most dynamic and fastest growing security companies, apply with Walden Security today.

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