![Irvine](https://media.trabajo.org/img/noimg.jpg)
Assistant Manager
2 weeks ago
Job Description:
Join our team as an Assistant Community Manager In this role, you'll work closely with the Community Manager to oversee the day-to-day operations and sales tasks related to residents. Your responsibilities will include addressing resident concerns, managing move-in and move-out processes, handling renewals, and dealing with evictions and other resident-related matters.
Key Responsibilities:
- Foster a customer-centric culture for residents, prospects, vendors, and team members
- Train, onboard, and develop team members with a focus on engagement and retention
- Assist residents with various processes including move-ins, move-outs, and lease agreements
- Manage resident complaints and collaborate with leadership to find solutions
- Handle ledger management, invoicing, and delinquency reviews
- Monitor community quality and maintenance standards
- Track NPS and Yelp scores daily
- Ensure key performance metrics are met and develop plans to achieve targets
- Conduct audits and inspections to uphold company policies and procedures
- Collaborate with other departments and divisions within the company
Minimum Qualifications:
- High School Diploma
- Minimum 1 year of customer service experience, leasing experience preferred
- Valid driver's license and vehicle insurance
- Clear communication skills in English, multilingual abilities are a plus
- Ability to work flexible hours including evenings, weekends, and holidays
About the Company:
Irvine Company Apartment Communities, a division of Irvine Company, manages over 125 apartment communities in prime locations across coastal California. From San Diego to Silicon Valley, our properties offer resort-style living with exceptional amenities and top-notch customer service.
At Irvine Company Apartment Communities, we value our employees and provide a collaborative environment with growth opportunities. Join us today and discover our legacy and core values.
The Irvine Company is dedicated to diversity and equal employment opportunities for all individuals. We embrace inclusion and provide accommodations for qualified candidates with disabilities upon request.
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