See more Collapse

Director, Wellness Experience

2 months ago

WaileaMakena, Hawaii, United States Marriott International Full time
Additional Information AAA Hotel Classification; relocation assistance is available

Job Number

Job Category Golf, Fitness, & Entertainment

Location Wailea Beach Resort - Marriott Maui, 3700 Wailea Alanui Drive, Wailea, Hawaii, United States VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? Y

Position Type Management

JOB SUMMARY


Supports all aspects of the pool and beach areas, including overall maintenance, daily upkeep, cleanliness and the operation of cabana units.

Provides and models service behavior to guests and employees. Reinforces appropriate culture to provide service to guests. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility.

Position works with direct reports to implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives while meeting financial goals.


CANDIDATE PROFILE
Education and Experience

  • High school diploma or GED; 2 years experience in the recreation/health club operations or related professional area.
OR

  • 2-year degree from an accredited university in Health Education, Physical Education, Hotel and Restaurant Management, or related major; no work experience required.

CORE WORK ACTIVITIES
Managing Recreation Operations

  • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
  • Monitors quality, standards and meets the expectations of the customers on a daily basis.
  • Demonstrates knowledge of job-relevant issues, products, systems, and processes.
  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
  • Schedules events, programs, and activities, as well as the work of others.
  • Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
  • Developing specific goals and plans to prioritize, organize, and accomplish your work.
  • Manages outside vendors including water sports and scuba.
  • Orders and manages necessary supplies. Ensures workers have supplies, equipment, tools, and uniforms necessary to do their jobs.
  • Develops and manages the children's program (e.g., coordinates activities, purchases equipment and supplies etc.).
  • Manages group activities including sand painting, bon fires, and team building events.
  • Manages pool and beach areas, including overall maintenance, daily upkeep and cleanliness, and the operation of cabana units.
Providing and Ensuring Exceptional Customer Service

  • Serves as a role model to demonstrate appropriate behaviors.
  • Provides services that are above and beyond for customer satisfaction and retention.
  • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Conducting Human Resources Activities

  • Oversees all Human Resources activities in the Recreation Department.
  • Oversees employee satisfaction and guest satisfaction results, and ensures corrective action is taken when needed.
  • Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
  • Participates in the performance appraisal system process, giving feedback when needed.
  • Coordinates all training activities for employees in department.
  • Encourages and builds mutual trust, respect, and cooperation among team members.
  • Communicates expectations and performance objectives to subordinates; subordinates are also open to raise questions and/or concerns.
The salary range for this position is $75,000.00 to $99,000.00 annually.

Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans.

Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

The compensation and benefits information is provided as of the date of this posting.

Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.


Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe.

As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy.

With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels.

In joining Marriott Hotels, you join a portfolio of brands with Marriott International.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.


JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world.

JW believes our associates come first. Because if you're happy, our guests will be happy.

JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott.

Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers.

JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being.

Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

We have other current jobs related to this field that you can find below

  • Event Technician, Audio Visual

    1 month ago

    Wailea-Makena, Hawaii, United States Encore Full time

    Position OverviewA Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.Key Job ResponsibilitiesEquipment Operation• Ensures a flawlessly...

  • Building Maintenance/Janitor

    7 days ago

    Wailea-Makena, Hawaii, United States ALTRES Staffing Full time

    Building Maintenance/Janitor #MAUI_INDEEDIf you are a proactive and detail-oriented individual with a passion for maintenance and cleanliness, we want to hear from you Join our client's team and be a part of creating a welcoming and well-maintained environment for their community. The ideal candidate will have a positive attitude, and knowledge and...

  • Water Features

    1 month ago

    Wailea-Makena, Hawaii, United States Grand Wailea, A Waldorf Astoria Resort Full time

    The gorgeous Waldorf Astoria Resort in Maui, Grand Wailea, is looking for a Water Features/ Pool Maintenance Technician to join the Engineering Team Located on 40 acres of lush tropical gardens, this Forbes 4-Star, AAA 4-Diamond property is consistently ranked among the world's best resorts with 780 rooms, 100,000 square feet of banquet space, and 7 food and...

  • Fitness Instructor

    1 month ago

    Wailea-Makena, Hawaii, United States Grand Wailea, A Waldorf Astoria Resort Full time

    The gorgeous Waldorf Astoria Resort in Maui, Grand Wailea, is looking for a Fitness Instructor to join their Spa & Wellness TeamLocated on 40 acres of lush tropical gardens, this Forbes 4-Star, AAA 4-Diamond property is consistently ranked among the world's best resorts with 780 rooms, 100,000 square feet of banquet space, and 7 food and beverage outlets....

  • Housekeeper

    4 weeks ago

    Wailea-Makena, Hawaii, United States Marriott International Full time

    Additional Information Pay: $23.22 per hourJob Number Job Category Housekeeping & LaundryLocation Wailea Beach Resort - Marriott Maui, 3700 Wailea Alanui Drive, Wailea, Hawaii, United States VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementJOB SUMMARYRespond promptly to requests from guests and other departments. Fill...

  • Director Wellness Experience

    2 months ago

    Wailea, United States Marriott Full time

    Additional Information AAA Hotel ClassificationJob Number 24101594Job Category Golf, Fitness, & EntertainmentLocation Wailea Beach Resort - Marriott Maui, 3700 Wailea Alanui Drive, Wailea, Hawaii, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? YPosition Type Management JOB SUMMARY   Supports all aspects of the pool and beach...

  • Regional Director of Finance

    2 weeks ago

    Wailea-Makena, United States FAIRMONT Full time

    Job DescriptionJob DescriptionCompany DescriptionDiscover the essence of Maui at Fairmont Kea Lani, Hawai‘i’s only all-suite and villa luxury resort.  Nestled on the pristine white sands of Wailea’s Polo Beach, this award-winning oceanfront paradise defines quintessential Hawaiian luxury with a state-of-the-art spa, island inspired cuisine and...

  • Assistant Guest Services Manager

    3 months ago

    Wailea-Makena, United States Château de Mercuès Full time

    Job Description The ideal candidate will have 3+ years’ experience in the luxury hospitality industry and be creative, positive, and focused on the guest experience. Strong administrative skills.  As the Assistant Guest Services Manager, you will assist the Director of Guest Services in managing all aspects of the Guest Services operations. Your role...

  • Maintenance Technician Skill I

    1 month ago

    Wailea-Makena, United States FAIRMONT Full time

    Job DescriptionJob DescriptionCompany DescriptionDiscover the essence of Maui at Fairmont Kea Lani, Hawai‘i’s only all-suite and villa luxury resort.  Nestled on the pristine white sands of Wailea’s Polo Beach, this award-winning oceanfront paradise defines quintessential Hawaiian luxury with a state-of-the-art spa, island inspired cuisine and...

  • GUCCI Lead Team Coordinator

    1 month ago

    Wailea-Makena, United States Gucci America Inc. Full time

    Description Role Mission The Gucci Lead Team Coordinator is responsible for providing operational support to the business by overseeing an efficient stockroom to ensure accurate inventory and the ability to prioritize the process of providing clients with exceptional service by supporting the selling process as needed. Key Accountabilities ...

  • Housekeeping Houseperson

    1 month ago

    Wailea-Makena, United States FAIRMONT Full time

    Job DescriptionJob DescriptionCompany DescriptionDiscover the essence of Maui at Fairmont Kea Lani, Hawai‘i’s only all-suite and villa luxury resort.  Nestled on the pristine white sands of Wailea’s Polo Beach, this award-winning oceanfront paradise defines quintessential Hawaiian luxury with a state-of-the-art spa, island inspired cuisine and...

  • Housekeeping Houseperson

    2 weeks ago

    Wailea-Makena, United States FAIRMONT Full time

    Job DescriptionJob DescriptionCompany DescriptionDiscover the essence of Maui at Fairmont Kea Lani, Hawai‘i’s only all-suite and villa luxury resort.  Nestled on the pristine white sands of Wailea’s Polo Beach, this award-winning oceanfront paradise defines quintessential Hawaiian luxury with a state-of-the-art spa, island inspired cuisine and...

  • Server | AMA Bar

    6 days ago

    Wailea-Makena, United States FAIRMONT Full time

    Job DescriptionJob DescriptionCompany DescriptionDiscover the essence of Maui at Fairmont Kea Lani, Hawai‘i’s only all-suite and villa luxury resort.  Nestled on the pristine white sands of Wailea’s Polo Beach, this award-winning oceanfront paradise defines quintessential Hawaiian luxury with a state-of-the-art spa, island inspired cuisine and...

  • Beach Attendant

    3 months ago

    Wailea-Makena, United States FAIRMONT Full time

    Job DescriptionJob DescriptionCompany DescriptionDiscover the essence of Maui at Fairmont Kea Lani, Hawai‘i’s only all-suite and villa luxury resort.  Nestled on the pristine white sands of Wailea’s Polo Beach, this award-winning oceanfront paradise defines quintessential Hawaiian luxury with a state-of-the-art spa, island inspired cuisine and...

  • Deli Attendant | MAKANA Market + Cafe | Full-time

    1 month ago

    Wailea-Makena, United States FAIRMONT Full time

    Job DescriptionJob DescriptionCompany DescriptionDiscover the essence of Maui at Fairmont Kea Lani, Hawai‘i’s only all-suite and villa luxury resort.  Nestled on the pristine white sands of Wailea’s Polo Beach, this award-winning oceanfront paradise defines quintessential Hawaiian luxury with a state-of-the-art spa, island inspired cuisine and...

  • Suite Attendant

    1 month ago

    Wailea-Makena, United States FAIRMONT Full time

    Job DescriptionJob DescriptionCompany DescriptionDiscover the essence of Maui at Fairmont Kea Lani, Hawai‘i’s only all-suite and villa luxury resort.  Nestled on the pristine white sands of Wailea’s Polo Beach, this award-winning oceanfront paradise defines quintessential Hawaiian luxury with a state-of-the-art spa, island inspired cuisine and...

  • Arrival Ambassador

    1 month ago

    Wailea-Makena, United States FAIRMONT Full time

    Job DescriptionJob DescriptionCompany DescriptionDiscover the essence of Maui at Fairmont Kea Lani, Hawai‘i’s only all-suite and villa luxury resort.  Nestled on the pristine white sands of Wailea’s Polo Beach, this award-winning oceanfront paradise defines quintessential Hawaiian luxury with a state-of-the-art spa, island inspired cuisine and...

  • Villa Attendant

    6 days ago

    Wailea-Makena, United States FAIRMONT Full time

    Job DescriptionJob DescriptionCompany DescriptionDiscover the essence of Maui at Fairmont Kea Lani, Hawai‘i’s only all-suite and villa luxury resort.  Nestled on the pristine white sands of Wailea’s Polo Beach, this award-winning oceanfront paradise defines quintessential Hawaiian luxury with a state-of-the-art spa, island inspired cuisine and...

  • Cook III

    1 month ago

    Wailea-Makena, United States FAIRMONT Full time

    Job DescriptionJob DescriptionCompany DescriptionDiscover the essence of Maui at Fairmont Kea Lani, Hawai‘i’s only all-suite and villa luxury resort.  Nestled on the pristine white sands of Wailea’s Polo Beach, this award-winning oceanfront paradise defines quintessential Hawaiian luxury with a state-of-the-art spa, island inspired cuisine and...

  • Food & Beverage Attendant | Kea Lani Restaurant | Part-time

    1 month ago

    Wailea-Makena, United States FAIRMONT Full time

    Job DescriptionJob DescriptionCompany DescriptionDiscover the essence of Maui at Fairmont Kea Lani, Hawai‘i’s only all-suite and villa luxury resort.  Nestled on the pristine white sands of Wailea’s Polo Beach, this award-winning oceanfront paradise defines quintessential Hawaiian luxury with a state-of-the-art spa, island inspired cuisine and...

  • Turndown Attendant

    1 month ago

    Wailea-Makena, United States FAIRMONT Full time

    Job DescriptionJob DescriptionCompany DescriptionDiscover the essence of Maui at Fairmont Kea Lani, Hawai‘i’s only all-suite and villa luxury resort.  Nestled on the pristine white sands of Wailea’s Polo Beach, this award-winning oceanfront paradise defines quintessential Hawaiian luxury with a state-of-the-art spa, island inspired cuisine and...

  • Reservations Agent

    3 weeks ago

    Wailea-Makena, United States FAIRMONT Full time

    Job DescriptionJob DescriptionCompany DescriptionDiscover the essence of Maui at Fairmont Kea Lani, Hawai‘i’s only all-suite and villa luxury resort.  Nestled on the pristine white sands of Wailea’s Polo Beach, this award-winning oceanfront paradise defines quintessential Hawaiian luxury with a state-of-the-art spa, island inspired cuisine and...

  • Kumu A'o

    1 month ago

    Wailea-Makena, United States FAIRMONT Full time

    Job DescriptionJob DescriptionCompany DescriptionDiscover the essence of Maui at Fairmont Kea Lani, Hawai‘i’s only all-suite and villa luxury resort.  Nestled on the pristine white sands of Wailea’s Polo Beach, this award-winning oceanfront paradise defines quintessential Hawaiian luxury with a state-of-the-art spa, island inspired cuisine and...

  • Night Cleaner| Full-time

    1 month ago

    Wailea-Makena, United States FAIRMONT Full time

    Job DescriptionJob DescriptionCompany DescriptionDiscover the essence of Maui at Fairmont Kea Lani, Hawai‘i’s only all-suite and villa luxury resort.  Nestled on the pristine white sands of Wailea’s Polo Beach, this award-winning oceanfront paradise defines quintessential Hawaiian luxury with a state-of-the-art spa, island inspired cuisine and...

  • Stewarding Attendant

    2 months ago

    Wailea-Makena, United States FAIRMONT Full time

    Job DescriptionJob DescriptionCompany DescriptionDiscover the essence of Maui at Fairmont Kea Lani, Hawai‘i’s only all-suite and villa luxury resort.  Nestled on the pristine white sands of Wailea’s Polo Beach, this award-winning oceanfront paradise defines quintessential Hawaiian luxury with a state-of-the-art spa, island inspired cuisine and...