Event Technician, Audio Visual

1 month ago

WaileaMakena, Hawaii, United States Encore Full time

Position Overview

A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

Key Job Responsibilities

Equipment Operation


• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.

Customer Service


• Strives to exceed the expectations and needs of internal and external customers.


• Maintains a positive relationship with all clients through effective communication.


• Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.


• Monitors events and checks in on customers throughout the day.


• Understands and fosters the hotel/client relationship.

Technical Ability


• Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.


• Handles equipment challenges and changes in a timely and professional manner.

Systems Knowledge


• Understands company processes, follows procedures and completes systems entry and paperwork accurately.


• Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.


• Increases revenue by utilizing floor up-selling techniques.


• Works with clients to finalize invoices.


• Completes order entries in Navigator, as needed.

Job Qualifications


• High School Diploma required. Associate's degree is preferred.


• Achieve Technical Level 3 Certification per Encore Technical Skillset Matrix within 180 days (Technical Skill Set Matrix or @Encore/HR/Global Learning).


• 1 year of customer service or hospitality experience is preferred.


• 1 year of audio visual experience or equivalent in educational environment is preferred.


• A valid driver's license is required for team members that may operate Company vehicles.


• Additional DOT requirement may need to be met if applicable.

Competencies


• Ownership


• Hospitality


•Professionalism


•Responsiveness


• Safety Conscious


• Action Oriented


• Tech Savvy

Work Environment

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.


  • Retail Sales Stylist

    2 months ago

    Wailea-Makena, Hawaii, United States Grand Wailea, A Waldorf Astoria Resort Full time

    The gorgeous Waldorf Astoria Resort in Maui, Grand Wailea, is looking for a Retail Sales Stylist to join the Retail Team Located on 40 acres of lush tropical gardens, this Forbes 4-Star, AAA 4-Diamond property is consistently ranked among the world's best resorts with 780 rooms, 100,000 square feet of banquet space, and 7 food and beverage outlets. This...

  • Retail Sales Stylist

    2 months ago

    Wailea-Makena, Hawaii, United States Grand Wailea, A Waldorf Astoria Resort Full time

    The gorgeous Waldorf Astoria Resort in Maui, Grand Wailea, is looking for a Retail Sales Stylist to join the Retail Team Located on 40 acres of lush tropical gardens, this Forbes 4-Star, AAA 4-Diamond property is consistently ranked among the world's best resorts with 780 rooms, 100,000 square feet of banquet space, and 7 food and beverage outlets. This...

  • Loss Prevention Officer Casual

    1 week ago

    Wailea, United States Marriott International, Inc Full time

    Additional Information AAA Hotel Classification, Pay: $27.87/hourJob Number 24137285Job Category Loss Prevention & SecurityLocation Wailea Beach Resort - Marriott Maui, 3700 Wailea Alanui Drive, Wailea, Hawaii, United States VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY   Patrol all areas of the...

  • Loss Prevention Officer

    2 weeks ago

    Wailea, United States Marriott International, Inc Full time

    Additional Information AAA Hotel Classification, Pay: $27.87/hourJob Number 24137285Job Category Loss Prevention & SecurityLocation Wailea Beach Resort - Marriott Maui, 3700 Wailea Alanui Drive, Wailea, Hawaii, United States VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY   Patrol all areas of the...

  • Retail Sales Stylist

    2 months ago

    Wailea, United States Grand Wailea, A Waldorf Astoria Resort Full time

    DescriptionThe gorgeous Waldorf Astoria Resort in Maui, Grand Wailea, is looking for a Retail Sales Stylist to join the Retail Team!  Located on 40 acres of lush tropical gardens, this Forbes 4-Star, AAA 4-Diamond property is consistently ranked among the world's best resorts with 780 rooms, 100,000 square feet of banquet space, and 7 food and beverage...

  • Retail Sales Stylist

    3 weeks ago

    Wailea, United States Grand Wailea, A Waldorf Astoria Resort Full time

    DescriptionThe gorgeous Waldorf Astoria Resort in Maui, Grand Wailea, is looking for a Retail Sales Stylist to join the Team!  Located on 40 acres of lush tropical gardens, this Forbes 4-Star, AAA 4-Diamond property is consistently ranked among the world's best resorts with 780 rooms, 100,000 square feet of banquet space, and 7 food and beverage outlets....

  • Server

    4 weeks ago

    Wailea, United States Marriott International, Inc Full time

    Additional Information AAA Hotel Classification, Pay: $14.21/hour, Room ServiceJob Number 24126840Job Category Food and Beverage & CulinaryLocation Wailea Beach Resort - Marriott Maui, 3700 Wailea Alanui Drive, Wailea, Hawaii, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY   Serve...

  • Banquet Lead Housekeeping Aide

    1 month ago

    Wailea, United States Marriott International, Inc Full time

    Additional Information Pay: $25.41/hourJob Number 24114775Job Category Food and Beverage & CulinaryLocation Wailea Beach Resort - Marriott Maui, 3700 Wailea Alanui Drive, Wailea, Hawaii, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY   Read and analyze banquet event order in order to...

  • Banquet Lead Housekeeping Aide

    1 month ago

    Wailea, United States Marriott International, Inc Full time

    Additional Information Pay: $25.41/hourJob Number 24114775Job Category Food and Beverage & CulinaryLocation Wailea Beach Resort - Marriott Maui, 3700 Wailea Alanui Drive, Wailea, Hawaii, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY   Read and analyze banquet event order in order to...

  • Server

    4 weeks ago

    Wailea, United States Marriott International, Inc Full time

    Additional Information AAA Hotel Classification, Pay: $14.21/hour, Room ServiceJob Number 24126840Job Category Food and Beverage & CulinaryLocation Wailea Beach Resort - Marriott Maui, 3700 Wailea Alanui Drive, Wailea, Hawaii, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY   Serve...

  • Server

    4 weeks ago

    Wailea, United States Marriott International, Inc Full time

    Additional Information AAA Hotel Classification, Pay: $14.21/hour, Room ServiceJob Number 24126840Job Category Food and Beverage & CulinaryLocation Wailea Beach Resort - Marriott Maui, 3700 Wailea Alanui Drive, Wailea, Hawaii, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY   Serve...

  • Server

    4 weeks ago

    Wailea, Hawaii, 96753, Maui, HI, United States Marriott International, Inc Full time

    Additional Information AAA Hotel Classification, Pay: $14.21/hour, Room ServiceJob Number 24126840Job Category Food and Beverage & CulinaryLocation Wailea Beach Resort - Marriott Maui, 3700 Wailea Alanui Drive, Wailea, Hawaii, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Serve food...

  • Server

    3 weeks ago

    Wailea, HI, United States Marriott International, Inc Full time

    Additional Information AAA Hotel Classification, Pay: $14.21/hour, Room ServiceJob Number 24126840Job Category Food and Beverage & CulinaryLocation Wailea Beach Resort - Marriott Maui, 3700 Wailea Alanui Drive, Wailea, Hawaii, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Serve food...