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Customer Service Clerk
3 months ago
** The Walman Optical Company**
** Customer Service Clerk**
Traverse City, MI 49686
We are currently seeking a **Customer Service Clerk** for our fast-paced Optical Lab located in **Traverse City, Michigan**. This is an excellent opportunity to join our TEAM We are the #1 optical wholesaler in the U.S. *The **Walman Optical Company** is a successful, diversified, employee-owned business serving the ophthalmic community since 1915. We are a family of optical companies with a 100-year history of excellent relationships built on enduring trust and added value. Each of our businesses is guided by the same core principles and single vision: to be the most trusted business partner in the industry. Our core values respect our employees worth and contributions, emphasize teamwork and offer opportunities for personal and professional growth.*
Job Summary
Perform a variety of customer service responsibilities such as: answering telephone inquiries, entering orders, eyewear frame tracing and order tray-up.
Position Responsibilities :
Receive phone orders from customers in a thorough and friendly manner.
Receive customer inquiries on order status, product availability and/or other customer needs and respond correctly and timely.
Eyewear frame tracing and order tray up.
Accurate and timely data entry.
Receive ordered product, check packing list/invoice for correct pricing and quantities and place in correct area.
Monitor and expedite back ordered products. Communicate delays in filling order to customer.
Receive and establish procedures for new products and file and organize product information.
Perform other duties as assigned.
Experience/Qualifications
High School Diploma, GED or equivalent, plus one year of relevant work experience
Good organizational and communication skills
Accurate Data entry
Ability to meet and maintain deadlines
Must be able to lift and/or move up to 25 pounds
Ophthalmic and/or Digital Vision Inc. (DVI) Systems Software experience a plus, not required
Benefits
Competitive Salary
Medical Insurance
Dental Insurance
Life Insurance
LTD
PTO
401(k) with company match
Employee Stock Ownership Plan (ESOP)
If you are interested in becoming part of the Walman Team please apply online today.
The Walman Optical Company is committed to providing Equal Employment Opportunity (EEO) to all employees and applicants. EEO/Affirmative Action Employer/Protected Veteran Status. The company grants reasonable accommodations to qualified disabled individuals in accordance with applicable law.
