![InnoTek Computer Consulting](https://media.trabajo.org/img/noimg.jpg)
Service Desk Coordinator
1 week ago
About us
InnoTek Computer Consulting is a small business in MSP/MSSP in Bloomsburg, PA.
We are professional and our goal is to Help companies be better at what they do by providing high quality technology solutions and services.
Our work environment includes:
- Modern office setting
- Company Values such as:
- Provide elite client experience
- Confident Attitude
- We succeed together
- Unwavering dependability
- Continuous growth
Job Overview:
Responsibilities:
- Supervise, train, and mentor a team of technical support specialists
- Analyze, triage, and resolve escalated technical issues
- Provide technical guidance and training to team members
- Manage service tickets using ticketing system and ticketing dashboard
- Act as a member of service desk to troubleshoot computer hardware, mobile devices, LAN, and TCP/IP issues (Level 1/2) and resolve tickets
- Communicate effectively with team members and stakeholders during level 10 and project meetings.
Skills:
- Proficiency in networking solutions such as SonicWALL and Ubiquiti
- Ability to analyze and troubleshoot technical issues effectively
- Experience with mobile devices and computer hardware
- Familiarity with Autotask similar ticketing systems
- Strong knowledge of Windows operating systems (Desktop and Server)
- Understanding of LAN, TCP/IP protocols, and GPO management
- Excellent communication skills to interact with team members and endusers
Job Types:
Full-time, Permanent
Benefits:
- 401(k)
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Experience level:
- 3 years
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekdays
Experience:
- Help desk: 3 years (required)
- Windows: 3 years (required)
Ability to Commute:
- Bloomsburg, PA (required)
Ability to Relocate:
- Bloomsburg, PA: Relocate before starting work (required)
Work Location:
In person
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