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Guest Service Agent 2nd Shift
4 months ago
Quality Inn Bloomsburg, PA (Located next to Quaker Steak & Lube)
We are looking for a professional, self motivated, friendly team player to join our hard working Q Service Team. You must be able to work independently and stay up late Provide excellent customer service with a smile all shift long. Our Team is searching for someone to learn and grow with a mind who seeks knowledge. Let us teach you our passion of hospitality, and commitment to the Quality experience for each guest. This position will be a part time, minimum of every other weekend, and holiday.
**Position Requirements**
- Report promptly and regularly to work.
- Immediately greet guest and offer to assist with their needs upon entering the lobby/front office area
- Work effectively with other members of the Front Desk team to reach business goals.
- Register and assign guests to hotel rooms using the Property Management System
- Establish method of payment and verify credit.
- Make and confirm reservations via phone and in person.
- Compute folios, collect payments, and make changes for guests using the Property Management System.
- Transmit, receive messages, and wake up calls using telephones or PMS system.
- Respond to guest requests in a timely and courteous manner.
- Perform security and safety checks throughout the shift.
- Maintain safety of self, guests and company owned property at all times.
- Completing operational paperwork efficiently and in a timely manner.
- Cash control and paperwork.
- Work and communicate with co-workers and other departments via verbal and written manner.
- Assist in the breakfast area including set up or take down of breakfast; or assist guests with various needs throughout their stay.
- Complete Light Housekeeping Duties in the Lobby Area including but not limited to mopping, dusting, sweeping and window/door glass cleaning.
- Ensure overall guest satisfaction and take appropriate steps to resolve any guest issues immediately via Q Service standards, report all incidents to supervisor or General Manager.
- Perform other duties as requested by management.
- Follow policies and procedures as outlined in training.
- Successfully complete Quality Inn Choice University training within the first 30 days of employment.
- Communication and documentation of vital shift information via computer, log book and verbally to Team mates, Supervisor and General Manager every worked shift.
- Standing and ability to lift 25lbs required.
**Job Type**: Part-time
Pay: From $10.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Night shift
- Weekends as needed
Work setting:
- In-person
Application Question(s):
- Do you take personal pride in your attendance record at work?
Work Location: In person
