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IT Support Analyst

3 months ago

Cary, North Carolina, United States Insight Global Full time
The IT Site Administrator is responsible for resolving client issues and assisting clients with their IT needs.

Field Support, like the Help Desk, is the face of IT to our end users, and must demonstrate a sense of urgency, understanding, and professionalism.

In addition, this role will be required to provide executive level support about 50% of the work week.

This position is responsible for ensuring that end-user needs are met in a timely manner, adhering to, and delivering defined SLAs.

Additionally, the IT Site Administrator is responsible for working with other IT resources within a support model capable of providing proper plant support for technology needs by ensuring manufacturing and office needs are met through a broader regional team focus.

Multiple sites and business lines are to be supported by the IT Site Administrator.

This role is 100% onsite in Welcome, NC AND Cary, NC (50/50 between locations per week), and will be supporting hundreds of users at these sites.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity/affirmative action employer that believes everyone matters.

Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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. 5+ years' experience in IT Support Previous experience working with PC, network and/or telephony support Outstanding organizational skills with good written skills and verbal skills Extensive knowledge of computer hardware and common desktop software including MS Office and Windows OS Working knowledge of Network topologies, protocols and enterprise network equipmentExperience troubleshooting printer issuesExcellent communication as this person will be occasionally supporting executive level users