IT Support Technician

2 weeks ago


Scottsdale, Arizona, United States iCoreConnect Full time
Job Description:
We are seeking reliable IT Technicians who excel at troubleshooting customer issues and providing effective solutions swiftly.
  • **MSP Experience strongly preferred**
  • The perfect candidate will be inquisitive, persistent, and capable of delivering results promptly.
  • This role demands working in a fast-paced setting and handling various client interactions throughout the day, ensuring each issue is resolved efficiently.
  • In this role, you will support existing business networks, servers, and users while also designing and implementing new systems tailored to our clients' needs.
  • Employees enjoy competitive compensation packages, equity awards eligibility through the Long-Term Incentive Plan, paid time off, and a collaborative environment driven by company values.
Location:
  • Hybrid work environment with an office in Scottsdale, serving clients across the greater Phoenix, AZ area.
Responsibilities:
  • Identify and resolve core client issues
  • Prioritize tasks based on clients' needs
  • Maintain client systems
  • Accurately track billable hours
  • Communicate effectively with clients to build trust
  • Document thoroughly in AutoTask PSA (CRM)
  • Assist with incoming client requests
Traits & Attributes:
  • Decisive: Research and implement effective solutions swiftly
  • Multitasking: Manage multiple tasks efficiently
  • Detail-oriented: Ensure accuracy and precision in work
  • Flexible: Adapt quickly to changes
  • Self-Motivated: Driven to accomplish tasks effectively
Required Skills:
  • 2+ years of experience at a Managed IT Service firm
  • Proficiency in M365 and/or Google Workspace administration
  • Experience in Server 2016 (or newer) Active Directory administration
  • Networking, router firewall, and managed switch configuration
  • Backup/disaster recovery setup and management
  • Windows and macOS troubleshooting, administration, & repair
  • Expertise in virus and malware prevention/remediation
Desired Skills:
  • Experience with **AutoTask PSA**
  • Ability in designing, quoting, and installing efficient IT Solutions
  • Knowledge of Cloud VM design & management
  • Experience in VoIP Phone setup and administration
About iCoreConnect:
Our IT Service has been a pioneer in providing top-notch service for two decades, and we are expanding. Every employee also becomes a company stock owner (NASDAQ: ICCT). We have offices in Charlotte NC, Phoenix AZ, and Orlando FL, extending remote support nationwide.

About iCoreConnect:

iCoreConnect develops responsive software for highly regulated industries. We have a unique approach, designing software based on direct input from our clients. This empowers our clients to achieve the efficiency, security, and compliance they require. We prioritize professional growth and provide opportunities for team members to enhance their skills and efficiency.



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