Service Manager

1 week ago


Lubbock, Texas, United States Tecta America Full time

** Tecta America Corporation**

** Service Manager - Commercial Roofing**

Lubbock, TX 79403

**Service Manager**

Operate, manage, and grow the service department. Ensure that the department operates within the company guidelines for safety, work is completed with in a timely manner, work is completed on budget to ensure profitability, and that customer service is a top priority.

**Responsibilities & Procedures:**

Handle all day-to-day service department business including review of daily time cards and service tickets, review Hot Sheet requests, creating service tickets, scheduling, and communicating with field crews and office staff

Develop and execute a departmental sales plan that supports the goals for growth

Ensuring that customer service needs are being exceeded

Assist in collection of past due accounts receivable for service related work

Attend meetings with owners, property managers and contractors to look at new work as well as inspect completed work when needed

Review potential new work, sources shall include hot sheets, bids to general contractors, roof inspections, requests from building owners

Issue proposals for service related work

Manage service related projects, which may include monitoring labor hours and materials, job site meetings, communication with the building owner or general contractor, issuing job billing

Ensure that service billings are processed in a timely manner

Review existing personnel (field and office) on a regular basis

Ensure that field personnel are fully trained in order to perform their job at a high level. Schedule safety/ material/ procedure training as needed

**Requirements:**

The service manager must have experience in the commercial or industrial industry is ideal

Must be able to sell and develop new business.

Able to read blue prints and understand specifications is a plus

Must have strong computer skills.

Must have strong oral and written communications skills.

Must be able to write reports, scopes and/or proposals

The Service Manager must have the ability to professionally manage existing and new accounts and a TEAM / department.

Tecta offers a comprehensive benefits package including medical, dental, vision, 401(k) with company match, paid time off, paid holidays, etc.

#LI-SC1 #pandoIQ



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