Member Representative: Johnston Ymca

1 week ago


Charlotte, North Carolina, United States YMCA of Greater Charlotte Full time

As a Y employee you will receive a FREE Y Membership, discounts on programming, and we offer a $200/referral bonus program.


Shifts Needed:

  • Openers Mon/Wed/Fri: 5:45a10:00a
  • Tue/Thurs: 10a2p and 2p6p
The Member Service Representative needs to be courteous, approachable and non-intimidating. He/ she should treat members as good friends or family members and always maintain a positive attitude.

  • Handle all inquiries and situations at the Member Service Desk.
  • Be sensitive to member needs and maintain a customerfriendly demeanor at all times.
  • Membership Tours and Sales.
  • Know all information pertaining to YMCA programs and events.
  • Register members and nonmembers for various programs offered each session.
  • Answer phones politely and efficiently.
  • Work weekends as assigned.
  • Manage money and complete daily edit at the end of each shift.
  • Maintain a proper dress code at all times.
  • Attend Member Service Meetings as scheduled.
  • Be punctual for all scheduled shifts and meetings.
  • Maintain a neat and orderly work environment at all times.
  • Maintain positive relations with other staff members.
  • Respect and abide by Manager or Shift Leader direction/instruction.
  • Obtain and maintain current CPR & AED Certification (recertification available).
  • Assist members in the location and record keeping of lost property.
  • Ensure that supplies and schedules are available at all times.
  • Be responsible for equipment rental.
  • Adhere to all quality standards as put forth by the Metro Quality Dept (including Qchecks and Service Evaluations).
  • When possible assist other Directors and departments.
  • Work on member service projects as needed.

Requirements:

  • Must have reading and math skills.
  • Must possess computer skills, phone skills, sales, one on one and group interaction abilities, and accountability with money.
  • Must be a team player and have some problem/ conflict solving ability.

Physical Requirements:

  • Walking
  • Sitting
  • Climbing (stairs)
  • Crouching
  • Stooping
  • Standing
  • Kneeling
  • Lifting (20 lbs)
  • Carrying (20 lbs.)
  • Pushing (20lbs)
  • Pulling (20 lbs)

Job Type:
Part-time

Pay:
$ $11.99 per hour

Benefits:

  • 401(k)
  • 401(k)
matching

  • Employee discount

Shift:

  • 4 hour shift
  • Day shift
  • Evening shift
  • Morning shift

Weekly day range:

  • Monday to Friday
  • Weekends as needed

Ability to Commute:

  • Charlotte, NC required)

Ability to Relocate:

  • Charlotte, NC 28205: Relocate before starting work (required)

Work Location:
In person

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