HVAC Customer Support Coordinator

1 week ago

Horsham, Pennsylvania, United States Johnson Controls International Full time


Be part of the future We are one team, dedicated to working collaboratively to create purposeful solutions that propel the world forward.

We hope you will join our diverse team of top people – you bring your talent, and we'll give you the space and opportunities to grow and succeed.

We are committed to make a difference.
Work with an Award-Winning technology that delivers sustainability, safety, and health.

What we offer:

  • Competitive Starting Pay
  • On the Job Paid Training
  • Tuition Reimbursement
  • Global Advancement Opportunitieswith Unlimited Career Path
  • Company Vehicle (as applicable)
  • Referral Bonuses
  • Comprehensive Benefits
  • Medical/Dental/Vision insurance
  • Health Savings Account (HSA)
  • Life Insurance
  • 401(k) savings plan with company match
  • Short-Term and Long-Term Disability
  • Employee Assistance Program
  • Wellness Program
  • And More What you will do:Under general supervision, coordinates customer service requests, from initiation to service completion, and maximizing technical resource productivity and profitability by efficiently scheduling and dispatching Technicians with guidance from the STM and Team Leads. Partners effectively with the Service Team Manager to ensure technical service work is completed in a reasonable timeframe and to the customer's expectations. Analyzes and assesses technical team performance and makes adjustments as needed to enhance customer satisfaction in a cost-effective manner.

How you will do it:
Receives customer requests for unscheduled or scheduled service. Determines customer needs and matches appropriate Technician or Team Lead to the need.
Communicates the action plan and services to be provided directly to the customer.
Ensures work has been performed to the customer's expectations and performs follow-up with the customer, as needed. Answers any customer inquiries and resolves or escalates customer issues, as appropriate.
Upon completion, reconciles all service requests daily.
Coordinates labor scheduling to align technician to the appropriate customer and service need. Ensures Technicians are provided daily schedules. Maintains consistent communication with assigned Technicians. Follows up on activities to ensure completion in an established timeframe.
Assists with creation of L&M quotations.
Develops and maintains viable long-term relationships with customers and subcontractors.
Prepares yearly, monthly and weekly execution plans for PSA scheduled service visits.
Participates in business review meetings by preparing and discussing critical account information pertinent to current profitability status (i.e. outstanding claims, PSA variance, Accounts Receivable issues) and customer satisfaction issues. Researches and follows up on questions identified during monthly business review.

Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen.

Facilitates administration of warranty claims.
May guide and prioritize the activities of the Customer Service Agent Assistants.
Periodically performs duties of the Customer Service Agent Assistant as overflow demands.

Other duties and administrative activities as assigned to support our truck based teamsWhat we look for:

Required High school diploma or equivalent requiredHVAC/service industry experience managing service operations and inventory managementMust demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.

Must have strong interpersonal skills to effectively communicate with both internal and external clients.

Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.


  • Able to prioritize work activities based upon financial impact to desired business goals. Able to influence diverse teams to accomplish tasks/goals. PreferredAssociates degree preferredThree years Experience and/or basic project accounting or costing principals is desiredHVAC/service industry experience managing service operations and/or service scheduling.
Johnson Controls International plc.

is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.

To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law.

If you are an individual with a disability and you require an accommodation during the application process, please visit here.

  • Field Support Partner

    1 week ago

    Horsham, Pennsylvania, United States Interstate Premier Facility Services Full time

    :Company Profile:Interstate Premier Facilities Services is a leading provider of integrated facility management solutions, dedicated to ensuring the smooth operation and maintenance of our clients' facilities. We are currently looking for a proactive and dedicated Field Support Partner to join our team. This role is a fantastic opportunity for individuals...

  • Director of Customer Relations

    1 week ago

    Horsham, Pennsylvania, United States Interstate Building MTC, Inc. Full time

    Job Type Full-time Description Company Profile:Interstate Premier Facilities Services is a prominent provider of comprehensive facility management solutions. We're in search of a skilled and strategic-minded individual to fill the role of Director of Field Support. This position offers an exceptional opportunity to play a pivotal role in enhancing client...

  • CAR-T Patient Support Specialist

    1 week ago

    Horsham, Pennsylvania, United States Johnson & Johnson Full time

    **CAR-T Patient Support Specialist - Horsham, PA** CAROUSEL_PARAGRAPH Horsham, Pennsylvania Sales W Medical Devices ** Share Job** mail_outlineGet future jobs matching this search or ** Job Description** Janssen Biotech, Inc., a member of Johnson & Johnson's Family of Companies, is recruiting for a CAR-T Patient Support Specialist, located in Horsham,...

  • Administrative Sales Support Specialist

    1 week ago

    Horsham, Pennsylvania, United States Interstate Building MTC, Inc. Full time

    Job Type Full-time Description Interstate is seeking a polished and detail-oriented Administrative Sales Support Specialist to support our business development efforts and expanding departmental team. The Administrative Sales Support Specialist plays an integral role in the business development process and in shaping and advancing how Interstate responds to...

  • Study Coordinator I

    1 week ago

    Horsham, Pennsylvania, United States Charles River Full time

    For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will...

  • Study Coordinator I

    1 week ago

    Horsham, Pennsylvania, United States Charles River Laboratories Full time

    Study Coordinator I Req ID #: Location: Horsham, PA, US, 19044 For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life...

  • Customer Team Leader

    1 week ago

    Horsham, Pennsylvania, United States Co-op Full time

    Customer Team Leader at Co-op Working pattern: varied shifts including early mornings, afternoons, late evenings, and weekends, to be discussed at interview. Full, paid training provided. You must be aged 18 or over to be a customer team leader at Co-op, as you'll need to authorise age-related sales.When you join Co-op, you'll get dedicated support to help...

  • Study Coordinator I

    4 weeks ago

    Horsham, Pennsylvania, United States Charles River Laboratories, Inc. Full time

    For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will...

  • Study Coordinator I

    4 weeks ago

    Horsham, Pennsylvania, United States Charles River Laboratories, Inc. Full time

    For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will...

  • Study Coordinator I

    1 month ago

    Horsham, Pennsylvania, United States Charles River Laboratories, Inc. Full time

    For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will...

  • Support Scientist I

    1 month ago

    Horsham, Pennsylvania, United States Charles River Laboratories, Inc. Full time

    For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will...

  • Support Scientist I

    4 weeks ago

    Horsham, Pennsylvania, United States Charles River Laboratories, Inc. Full time

    For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will...

  • Customer Care Specialist

    1 week ago

    Horsham, Pennsylvania, United States FIRSTRUST SAVINGS BANK Full time

    Customer Care Specialist - Join the team at Firstrust Bank! **Location:** Horsham, PA, United States**Positions Available:** 1**Category:** Customer Service/Support (Hourly / Non-Exempt)*The Customer Care Specialist is a valuable member of Firstrust Bank's frontline team, dedicated to providing top-tier service to a diverse range of clients, including both...

  • Customer Service Officer

    1 week ago

    Horsham, Pennsylvania, United States GWMWater Full time

    **Customer Service Officer (Fixed Term 12 months)** The Customer Service Officer is part of a team responsible for all initial points of contact with GWMWater customers and as such, the members of the team have a vital role in creating an initial and lasting positive impression on our customers. Job Function: Customer Service / Call Centre Work Location:...

  • National Accounts Support Manager

    1 week ago

    Horsham, Pennsylvania, United States AAMCO Transmissions and Total Car Care Full time

    Divisional National Account Support ManagerLocation: Horsham PAAAMCO is the leading franchisor of consumer-directed automotive aftermarket service repair businesses in North America. AAMCO franchisees operate a total store count of approximately 575+ centers nationally. The AAMCO National Account Manager is responsible for the development and daily support...

  • MEP Project Engineer

    1 week ago

    Horsham, Pennsylvania, United States Actalent Full time

    : Actalent Services is looking for a Project Engineer to support multiple large and complex Mechanical Engineering projects in the Greater Philly, South Jersey, and Lehigh Valley Markets. $2k untaxed Per Diem Per Month ($100 a day) Responsibilities: + Communication with all parties on timeline and budget + Manage change orders, material transport, estimates...

  • Solutions Sales Executive

    1 week ago

    Horsham, Pennsylvania, United States Schneider Electric MA Full time

    Solutions Sales Executive DESCRIPTION/RESPONSIBILITIES: The Solution Sales Executive is responsible for the development and execution of the sales cycle with strategic customer to identify and solve their complex problems. The Solution Sales Executive drives new business through the identification, development, negotiation, and closure of new opportunities...

  • Facilities Technician

    1 week ago

    Horsham, Pennsylvania, United States Enersys Full time

    Learn More About Our CompanyWhat We're Offering 3+ weeks of paid time off plus 10 paid holidays Medical/dental/vision for employee and dependents at a discounted rate Life insurance, short term disability, educational reimbursement, flex spending and employee stock purchase plan 401K (we match 100% at 6% contribution level) Culture: We value and strive for...

  • Solutions Sales Executive

    1 week ago

    Horsham, Pennsylvania, United States Schneider Electric Full time

    The Solution Sales Executive is responsible for the development and execution of the sales cycle with strategic customer to identify and solve their complex problems. The Solution Sales Executive drives new business through the identification, development, negotiation, and closure of new opportunities with prospects and customers, and participates in the...

  • supply technician

    3 weeks ago

    Horsham, Pennsylvania, United States Air National Guard Units Full time

    As a SUPPLY TECHNICIAN, GS , you will manage the unserviceable asset listing and await for disposition instructions from the Air Logistic Centers and Item Managers, etc. Assists customers with the preparation of AF Form 1996s and coordinates with the GLSC for adjusted stock level requests. Responsible for audit and control of all accountable supplies and...