Inside Sales Specialist

THE COMPANY

Trinity Packaging Supply is the first company to leverage proprietary software to connect over 300 distribution and manufacturing centers across North America to provide businesses with packaging's largest catalog (over 80,000 custom and stock packaging supplies) — offered at low prices with next-day delivery.

Since 2010, Trinity has been the wholesale source of pallets and packaging supplies for manufacturers, retailers, and logistics companies across North America. We have a mindset of innovation, harnessing the power of state-of-the-art technology and our growing network of manufacturing and distribution partnerships to change how businesses think about packaging supplies.

After sustained hyper-growth, doubling revenue every two years, we are scaling our team and applying our dropship expertise to a new e-commerce platform. Similar to how Airbnb changed hospitality and Uber changed transportation, this will change the packaging industry forever.

THE CULTURE

At Trinity Packaging Supply, everyone is driven to win and do whatever is necessary to help push the company to new heights. The culture is about rising the tide that will lift all boats and growing the company into something greater. We believe each team member delivers unique value, and together we are a force for positive change in the world. Not only do we save our customers money, but we also have a lot of fun doing it. We walk the talk and have the awards to prove it.

THE OPPORTUNITY

This is a once-in-a-lifetime opportunity to work for a company that is disrupting an entire industry and play a key role in that success. As a bonus, Trinity is also one of Inc. Magazine's Best Workplaces in America (four-time winner). The culture at Trinity Packaging Supply puts the team first which has directly contributed to the company's growth.

Our authenticity and confidence are part of what makes the creative minds behind Trinity continue to innovate, serve, and connect with the real people behind the businesses we serve.

As an Inside Sales Rep at Trinity, you will be a key customer contact and assist our CEO with multi-million-dollar high-profile business deals. This role requires strong partnerships with cross-function departments and calls for a candidate who possesses an entrepreneurial mindset.

RESPONSIBILITIES

• Assist Trinity's CEO by monitoring and responding to customer emails.
• Manage new quoting opportunities and provide quotes to prospective customers.
• Work in conjunction with VP of Customer Service and COO to ensure accurate and timely responses to prospective and current customers.
• Submit orders to suppliers through the ERP System.
• Maintain and update customer information in our CRM software.
• Provide timely responses and accurate information to customers and colleagues.
• Answer phone calls and emails in a prompt, pleasant, professional, and helpful manner.
• Warm call on lost and/or dormant accounts to retain business.
• Build long-lasting relationships with our customers.
• Support onboard new customers to establish a business relationship.
• High-volume calling qualified leads over the phone to identify prospective clients.
• Manage a customer base, while continuously developing new business.
• Maintain a professional image consistent with company policies and procedures.
• Local travel, and the ability to travel overnight when necessary.
• Responsibilities and tasks outlined in this document are not exhaustive and may change as determined by the needs of the company.

QUALIFICATIONS & REQUIREMENTS

• Bachelor's degree or higher from an accredited college or university.
• A minimum of 3-5 years of related experience interacting with customers in a previous sales position
• Strong verbal and written communication skills.
• Strong organizational skills with attention to detail and process orientation.
• Ability to manage multiple responsibilities in an often-dynamic environment.
• Overall friendly disposition with an upbeat positive attitude.
• Ability to organize and manage multiple, and at times competing priorities.
• Experience with enterprise order processing systems.
• Demonstrated ability to connect quickly with people in an outgoing, friendly manner.
• Ability to work independently with minimal supervision and manage multiple, often competing, priorities.
• Strong computer and technology proficiency, including macOS, CRM software, iOS/Android, and Microsoft Office.
• Upbeat, high energy, and looking to work in a fast-paced environment.
• Valid driver's license with a clean record.

WORKING CONDITIONS

• This is an inside sales position that requires time spent in our office 8:30 am – 5:00 pm PST five days a week plus occasional local travel when needed.
• When in the field, representatives visit and move around warehouses and industrial settings that may require the use of personal safety equipment.
• Representatives must have the ability to comfortably lift and carry at least 25 pounds.
• During a field day, representatives may encounter extreme heat/cold, rain/snow, and/or loud noises.

BENEFITS & PERKS

Trinity Packaging Supply is a three-time winner of Inc. Best Workplaces because we put our team first. It's a "work hard, play hard" type of environment. A few of the employee perks that make us award-winning include:

• Medical, Dental, and Vision Insurance
• Vacation, Sick & Holidays
• 401k with employer 3% contribution
• Group term life insurance
• Voluntary life insurance and voluntary Short-Term Disability plan
• Office game areas
• Free snacks and drinks
• Gym membership