IAM Production Support Analyst

2 weeks ago

Taylor, Texas, United States Mindlance Full time

PR:
$57.50/hr

JOB DESCRIPTION

Job summary/description:
Summary

This position is a senior level technical role that provides overall production support for the implementation and administration for the IAM system, built on the Oracle Identity Governance platform, IAM related interfaces, and other areas such as multi-factor, identity access, and privilege access controls, and active directory.

Essential functions support and maintain *** IAM technology solutions and services and ensure a high availability and secure authentication for these systems.

Process changes, fixes and requests while minimizing the risk to the stability of the IAM applications.

Collaborate and participate in problem engagement during triage, service restoration, root cause analysis and facilitation, permanent fix resolution, and prevention of recurrence in accordance with *** practices.

Troubleshoots performance concerns, install certificates, analyze application system logs, manually deploy code, etc.
Manage and document operational functions in the IAM environment.

Requires excellent communication skills and the ability to interface across the organization with cross- functional teams such as IT and business personnel.

Job Duties
Performs restorative and maintenance actions to deliver services and maintain SLAs
Escalates and resolves priority requests and issues as needed
Assists staff as a training resource and point of contact to any personnel that utilizes the Employee Access processes
Establishes and maintains knowledge and understanding of current applications, databases, department functions.
Identifies and diagnoses technical problems with IAM, IAM interfaces, and PAM.
Establishes strong working relationships with key staff members across the company
Participates in projects and maintains knowledge of current and emerging technologies
Contributes actively to the development, monitoring, and refining of the IAM workflow and business processes to meet the goals of *** Operations
Conveys team goals effectively through strong written and verbal communication skills
Works on moderately complex issues where analysis of situations requires an in-depth evaluation of variable factors
Experience with application and database integrations with IAM platforms
Proven experience with the components of complex identity based systems in the areas of identity and access management, directory services, workflow, security, provisioning, and compliance
Understand and anticipate analytical needs across the Identity and Access Management domain, autonomously plan and execute the efforts to address needs for daily operational effectiveness
Available for 24x7 on-call support
Proven experience troubleshooting and incident support for IAM related issues for multiple platforms and technologies
Serves as a Subject Matter Expert and provides guidance to junior team members
May schedule work, train, mentor, and coach other employees
Experience
Excellent knowledge of IAM domain platforms
Extensive knowledge and experience supporting IAM systems in the production environments
Experience with large complex java WebLogic application configuration and support, web hosting with multiple server tier levels, and application and server level clustering and load balancing
Excellent knowledge on Linux, Networking (TCP/IP), Information security
Prefer working knowledge of technical support, configuration, and administration of Oracle IAM software and directory integrations
Prefer minimum 3 years responsible experience providing Active Directory and or privileged account management administration support
3+ years of experience with the administration of middleware application server installations on Red Hat Linux
Requires experience with one or more databases such as Oracle, IBM and MS SQL etc.
Understanding of ITIL framework
Prefer experience with connected and disconnected resources, connectors, schedulers, and data lookups

EEO:
"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."

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