Iam Production Support Analyst

3 weeks ago

Taylor, United States Preston Hunter Full time

**NO CORP TO CORP**

**MUST RESIDE IN THE TAYLOR, TEXAS AREA**
- **12 Month Contract to Hire**:

- **W2 Employee Only
- NO CORP to CORP**:

- **Must be a TAYLOR, TEXAS resident-onsite as needed.**:

- **Starting range $58+/hr, DOE**

**Summary**
- This position is a senior level technical role that provides overall production support for the implementation and administration for the IAM system, built on the Oracle Identity Governance platform, IAM related interfaces, and other areas such as multi-factor, identity access, and privilege access controls, and active directory.
- Essential functions support and maintain ERCOT IAM technology solutions and services and ensure a high availability and secure authentication for these systems.
- Collaborate and participate in problem engagement during triage, service restoration, root cause analysis and facilitation, permanent fix resolution, and prevention of recurrence in accordance with ERCOT practices.
- Manage and document operational functions in the IAM environment.
- Requires excellent communication skills and the ability to interface across the organization with cross
- functional teams such as IT and business personnel.

**Job Duties**
- Performs restorative and maintenance actions to deliver services and maintain SLAs
- Escalates and resolves priority requests and issues as needed
- Assists staff as a training resource and point of contact to any personnel that utilizes the Employee Access processes
- Identifies and diagnoses technical problems with IAM, IAM interfaces, and PAM.
- Establishes strong working relationships with key staff members across the company
- Participates in projects and maintains knowledge of current and emerging technologies
- Contributes actively to the development, monitoring, and refining of the IAM workflow and business processes to meet the goals of ERCOT Operations
- Conveys team goals effectively through strong written and verbal communication skills
- Works on moderately complex issues where analysis of situations requires an in-depth evaluation of variable factors
- Proven experience with the components of complex identity based systems in the areas of identity and access management, directory services, workflow, security, provisioning, and compliance
- Understand and anticipate analytical needs across the Identity and Access Management domain, autonomously plan and execute the efforts to address needs for daily operational effectiveness
- Available for 24x7 on-call support
- Proven experience troubleshooting and incident support for IAM related issues for multiple platforms and technologies
- Serves as a Subject Matter Expert and provides guidance to junior team members
- May schedule work, train, mentor, and coach other employees

**Experience**
- Excellent knowledge of IAM domain platforms
- Extensive knowledge and experience supporting IAM systems in the production environments
- Excellent knowledge on Linux, Networking (TCP/IP), Information security
- Prefer working knowledge of technical support, configuration, and administration of Oracle IAM software and directory integrations
- Prefer minimum 3 years responsible experience providing Active Directory and or privileged account management administration support
- Requires experience with one or more databases such as Oracle, IBM and MS SQL etc.
- Understanding of ITIL framework
- Prefer experience with connected and disconnected resources, connectors, schedulers, and data lookups
- In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document, I-9 Form, upon hire. Preston-Hunter, Inc. participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, Preston-Hunter, Inc. is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before Preston-Hunter, Inc. can take any action against you, including terminating your employment. Preston-Hunter, Inc. can only use E-Verify once you have accepted a job offer and completed the Form I-9._

**Job Types**: Full-time, Temp-to-hire, Contract

Pay: $58.00 - $68.00 per hour

Schedule:

- 8 hour shift
- Monday to Friday

Ability to Relocate:

- Taylor, TX 76574: Relocate before starting work (required)

Work Location: Hybrid remote in Taylor, TX 76574

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