Account Manager

2 weeks ago


Florham Park, New Jersey, United States ECI Software Solutions Career Full time

Join the Account Management team at ECI Software Solutions

  • Work for a company with over 30 years of experience providing industry-specific business management software.
  • Be part of a worldwide team known for creativity, innovation, and leadership.
  • Engage with small and medium-sized business owners and help them succeed.
  • Enjoy competitive benefits and an award-winning company culture.

Job Title: Account Manager

Company: ECI Software Solutions

About the Company: ECI Software Solutions has been a pioneer in offering cloud-based software for businesses for over 30 years. We focus on sectors like manufacturing, distribution, construction, and field service, empowering our customers to run their operations more efficiently and effectively.

Job Description:

The Account Manager role at ECI involves identifying opportunities to enhance customer experience by promoting additional software and services. You will interact with customers regularly via phone, online meetings, and email to understand their needs and ensure their satisfaction.

Key Responsibilities:

  • Develop a deep understanding of ECI products and effectively communicate their value to customers.
  • Establish and maintain relationships with existing customers to drive engagement and prevent churn.
  • Collaborate with the sales team to identify leads, qualify opportunities, and close deals.
  • Provide exceptional customer service and address inquiries promptly.
  • Meet or exceed sales targets and maintain accurate records of customer interactions.

Qualifications and Requirements:

  • Demonstrated success in sales, preferably in software or technology.
  • Experience in selling to manufacturing customers is a plus.
  • Effective communication and interpersonal skills.
  • Results-driven mindset and proficiency in CRM software and Microsoft Office Suite.
  • Ability to work both independently and collaboratively.


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