Help Desk Technician

2 weeks ago

Honolulu, Hawaii, United States VetJobs Full time
Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

The Help Desk Technician operates as a key Command and Control, Communications and Cyber (C4) technical focal point. This role involves providing Tier 1 troubleshooting support for HQ executive community members, including Flag/General Officers (FOGO), in offices, quarters, and during travel. The technician also supports distinguished visitors and command-level special events, and also manages communications for significant personnel within the area of responsibility.

Responsibilities

Job Responsibilities:
  • Responsibilities include serving as the initial point of contact at the customer service desk, handling all ADP hardware, software, and networking issues. The technician facilitates secure and non-secure communications, supervises the installation of information systems, and acts as a liaison with external organizations such as the Navy Marine Corp Intranet and the Defense Information Systems Agency Network Operations Center.
  • The role requires managing a service desk tool based on Information Technology Infrastructure Library (ITIL) frameworks, addressing incident management, service requests, problem management, access management, and event management. The technician must possess a thorough knowledge of IT concepts, computer hardware, software, and networking, enabling them to analyze and solve complex problems effectively.
  • Communication skills are essential, as the technician will often need to explain technical issues to staff without a technical background. Additionally, the technician performs Local Registration Authority (LRA) duties in accordance with DoD and customer standards.
  • The technician is also responsible for providing a Monthly Status Report (MSR) to the Contracting Officer's Representative (COR)-appointed Technical Assistant (TA), detailing accomplishments, identifying issues, and highlighting areas requiring government action. This position demands a proactive approach to ensure the seamless operation and security of communications within headquarters.
Qualifications

Qualifications

Qualifications

Additional Qualifications/Responsibilities

Qualifications

Minimum Qualifications:
  • Active SECRET clearance
  • IAW DoD M, must meet IAM I minimum qualifications.
  • Must possess ONE of the following 8570 IAM-I certifications:
  • CAP (Certified Authorization Professional)
  • Security+ CE
  • CND (Certified Network Defender)
  • Cloud+ GSLC (GIAC Security Leadership Certification)
  • HCISPP (Healthcare Information Security and Privacy Practitioner)
  • Minimum High School Diploma/GED. Experience using Microsoft Office tools (Word, PowerPoint, Excel, and Outlook)
  • At least 2 years of experience in service desk or help desk support with basic troubleshooting skills in hardware, software, and network topologies.
  • Basic level skills in system administration and active directory.
Posted Salary Range

$33 to $37 per Hour

Benefits Information

Regular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and part-time employees.

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